Home Forums Pro Themes eMag Pro cannot change theme colour

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  • Author
    Posts
  • #28602
    Garima
    Participant

    I have upgraded to eMag pro but cannot change the primary red color of the theme. It is surprising because I could change the colors easily in the free version.
    I want to change all the reds to dark grey.

    #28623
    wensolutions
    Keymaster

    Hello @Garima,

    We apologize that you are having trouble with the theme. We are currently verifying the issue regarding the color option in the theme latest version ( version 1.0.2 ) of the eMag Pro.

    It the issue persists in the theme we will surely update the theme with the fix as soon as possible.

    Thank you for the patience,

    Best Regards !!

    #28681
    Garima
    Participant

    Thanks, please update when the issue is resolved.

    #28779
    wensolutions
    Keymaster

    Hello @Garima,

    The issue regarding the color changing option has been resolved with the theme update.

    Please update the theme to the latest available version ( version 1.0.3 ) for the fix of the issue.

    Best Regards !!

    #28934
    Garima
    Participant

    Have updated the theme, still not able to change the color.

    #28940
    wensolutions
    Keymaster

    Hello @Garima,

    The fix to the issue has been tested and verified with the latest version on our side.

    If the issue still exists in your side, if possible , please provide us your website back-end login credentials by sending DM to us to our official support e-mail : support[at]wensolutions.com so that we could log into your website and provide a fix.

    Best Regards !!

    #29791
    Garima
    Participant

    Not changing still….I have emailed you my login credentials 2 days back, please check.

    #29804
    wensolutions
    Keymaster

    Hello @Garima,

    While we have inspected your site with the login you have provided through the e-mail. It is seen that the theme has not been updated to the latest available version of the e-mag Pro theme ( version 1.0.3 ).

    Also, you are not getting the update notification in the theme because of the missing lisence key in the Admin Dashboard > Appearance > Theme Lisence.

    Please paste in your lisence key in the field and update the theme for thefix of the issues. For referance please go through the link here : http://themepalace.com/tutorials/activate-themes-license/

    please write back to us if you have any further confusions / queries.

    Best Regards !!

    #29845
    Garima
    Participant

    Resolved!!!!! Thanks for the prompt replies.

    #29847
    wensolutions
    Keymaster

    Hello @Garima,

    Glad we could help you !!

    If you have any issues further, please feel free to post your queries and we will happily help you further.

    We will really appreciate if you could help us too by rating our theme in WordPress repo here:-
    https://wordpress.org/support/view/theme-reviews/emag

    Best regards !!

    Best Regards !!

Viewing 10 posts - 1 through 10 (of 10 total)
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