Home Forums Plugins WP Travel Pro Download plugin

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This topic contains 7 replies, has 2 voices, and was last updated by  Cliff Wayenberg 2 weeks, 2 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #105255

    Cliff Wayenberg
    Participant

    Hi purchased a WP Travel Pro license key but I cannot find where to download the actual plugin. It does not show under my account information on Theme Palace?!

    #105287

    wensolutions
    Keymaster

    Hello

    First of all, thank you for purchasing the addon.

    Regarding your query, Once you make the purchase of the plugin, you can login to your dashboard in the Theme Palace where you will get the link to download the zip file of the addon.

    Also, please make sure you have completed the purchase process well.

    If the issue still persist, feel free to write back to us.

    Best Regards!

    #105304

    Cliff Wayenberg
    Participant

    Account dashboard

    The plugin is not listed on my dashboard. But I did buy three licenses.

    #105309

    Cliff Wayenberg
    Participant
    #105310

    wensolutions
    Keymaster

    Hello

    Have you logged in the theme palace dashboard from the same mail address that you used while making the purchase of the addon ?

    The case that the zip file is missing in the dashboard can be because you have used different mail address to purchase and to access the dashboard.

    Please verify the case and let us know if this helps. If this doesn’t, we will have to inspect further regarding the issue.

    Thank you.

    #105315

    Cliff Wayenberg
    Participant

    I have 2 email addresses asspciated with the account:
    info@
    cliff@

    both bring me to the same dashboard. The invoice receipt and license was sent to cliff@wa……com

    Thanks!

    #105327

    wensolutions
    Keymaster

    Hello

    We would like to apologize for all the inconvenience.

    We would like request you to send a purchase inquiry in the sales department of theme palace in the given email address : info[@]themepalace.com

    Hoping for your kind co-operations.

    Best Regards!

    #105412

    Cliff Wayenberg
    Participant

    Greetings,

    I have done this but still no resolution!

    Please assist.

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