Home Forums Pro Themes eMag Pro eMag Pro features not available

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  • Author
    Posts
  • #37733
    betxtech
    Participant

    Hi,

    Despite the fact that we re-installed and validated the license key after purchase, the Pro version and it’s features are not loading/showing for us at all (e.g. under Appearance).

    Can you please advise?

    Thanks!

    #37779
    wensolutions
    Keymaster

    Hello @betxtech,

    We apologize for the confusion, however we are having trouble understanding your query correctly.

    Please make sure you have installed and activated the eMag Pro theme correctly.

    If the issue still exists, please provide us your Website URL explaining the issue further so that we could debug the issue further and provide some precise fix.

    Best Regards !!

    #37817
    betxtech
    Participant

    Hi,

    We definitely re-installed and activated, still no Pro features showing.

    Url is: http://www.parisvirtuelsafrique.com/

    If helpful perhaps we could grant access so you could view admin and troubleshoot?

    Thanks

    #37824
    betxtech
    Participant

    To clarify, after re-install, still only seeing the demo features only in the Appearance panel. None of the Pro features listed in documentation are available to us.

    Thanks

    #37946
    wensolutions
    Keymaster

    Hello @betxtech,

    We have inspected your Site URL and it is seen that you have the latest version of the eMag peo theme activated in your site.

    However, Its still not clear on the “Missing Features” that you are referring to. After installing and activating the theme you should be able to access and use all the features of the pro theme as listed in the theme download URL here : http://themepalace.com/downloads/emag-pro/

    Please check and verify the features listed in your site.If you are still facing the issue, you can provide us your WordPress Login credentials by sending the info to our official support e-mail : support[at]wensolutions.com so that we could log into your website and debug the issues further.

    Hope this helps,

    Best Regards !!

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