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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #106033
    SEAL ADVENTURES
    Participant

    Hello,

    The widget does not work on our website
    Any idea ?

    thanks

    #106671
    SEAL ADVENTURES
    Participant

    Hello,

    any idea please ?

    Thanks

    #106718
    wensolutions
    Keymaster

    Hello @leisureadventure,

    The widget is working fine on our side as you can see in the screenshot below:

    https://prnt.sc/pan4d0

    The feature only works with the facebook page, not with the private profile.

    So please once add the token and id for the page and verify the issue.

    Thank you.

    #106721
    SEAL ADVENTURES
    Participant

    Hello,

    We have checked everything like you ask but it does not work, we use a FB page yes.
    You can check : sealadventures.fr

    #106767
    wensolutions
    Keymaster

    Hello

    For the further inspection, we will be needing your login credentials. Can you please provide us with your site login credentials in the given mail address : wensolution[@]gmail.com

    Regards!

    #106776
    SEAL ADVENTURES
    Participant

    I have sent it

    #106781
    wensolutions
    Keymaster

    Hello,

    Thank you for the login detail.

    When we inspected your site we found that you have not added the correct Access token so please refer to below-given screenshot and get the token from there.

    https://prnt.sc/pb6ayr

    The ID is also mentioned here so add the correct id and the token in respective field.

    Hope this helps.

    Thank you.

    #106828
    SEAL ADVENTURES
    Participant

    Thanks I have followed your steps but get the same result

    #106837
    wensolutions
    Keymaster

    Hello,

    Can you please provide the screenshot of the of the page from where you got your access token?

    The access token that you have used is still not correct that is why it is not rendering on the front end.

    So send in the screenshot so that we can inspect further and help you.

    Thank you.

    #107048
    SEAL ADVENTURES
    Participant
    #107060
    wensolutions
    Keymaster

    Hello,

    Since the token seems to be invalid, can you please once contact the facebook developer support for the help regarding the token?

    Thank you.

Viewing 11 posts - 1 through 11 (of 11 total)
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