Home Forums Pro Themes Bizlight Pro Failed to download update

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  • Author
    Posts
  • #9767
    Anthony
    Participant

    Hi,

    When I attempt to update the theme I receive an error downloading the file. Can you provide me with a zip of the update?

    Best,
    Anthony

    #9846
    wensolutions
    Keymaster

    Hello @Anthony, do you have your License Key activated in your site ?

    You can log into your Theme Palace My Account anytime and download your theme or its updates.

    #9888
    Anthony
    Participant

    Yes I do.

    #9895
    Anthony
    Participant

    I just did a manual upgrade to 2.0.7 and you guys are on 2.1.1. I am hoping the upgrade to 2.1.1 fixes quite a few little bugs I have found in 2.0.7. For starters there is this weird background behind the slider, and when the screen is small, the slider background color stretches below and past the slider image and you basically have blank colored space between the slider and next enabled section. Can you guys please get back to me on this.

    #9900
    Anthony
    Participant

    Also the folder I downloaded from my account page is empty. There is nothing to extract inside.

    #9904
    wensolutions
    Keymaster

    Are those issues still related to your temp domain http://66.147.244.96/~bridgga7/ ? If not, can you please share your main site URL so that we can relate those issue there?

    Here are the changelog overview for you.

    = 2.1.1 =
    * Testimonial section thumbnail control option
    * Text widget support shortcodes
    * Minor style fixed

    = 2.1.0 =
    * remove deprecated tags.
    * minor bug fixing.

    = 2.0.9 =
    MINOR BUG FIXING
    * fixed swipe issue on responsive device

    = 2.0.8 =
    HOT FIXING :
    * Main Slider changed from bx slider to cycle2 slider
    * Testimonial moved to cycle2 slider with more slider control options
    * Minor Style fixed

    Also regarding update, is your site currently active to receive the automatic updates ? You should be able to directly upgrade from them.

    If you still having problem with theme update, please send us your detail throughUpdate Key Support Form.

    Thank you !

    #9905
    Anthony
    Participant

    Hi,

    Everything is activated. When I try to go through the Update Key Support and submit it, I get a page loaded that says “Are you sure you want to do this?” but no option to select yes or no.

    #9906
    Anthony
    Participant

    And yes that is still the same temp url.

    #9907
    Anthony
    Participant

    Before I start to troubleshoot and get this working, I would like to have the most updated theme folder. Can you guys get that to me before you log off for the day? I know your timezone is quite opposite.

    #9964
    wensolutions
    Keymaster

    We have PM you to specifically check the update issue in your WP dashboard.

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