Tagged: license key
January 19, 2020 at 1:35 am #114280
license key is being asked again and again. i have done it thrice but it again asks for activation and all my settings get erased. please helpJanuary 20, 2020 at 1:58 am #114351
Regarding your query about the license key, you might have faced the issue due to a third-party plugin. Once deactivate the plugins from your site one by one to inspect which plugin is exactly making this issue.
If you have further queries, let us know.
Regards.January 20, 2020 at 2:36 am #114353
Dear Sir already deactivated all other plugins still the problem persistJanuary 20, 2020 at 3:50 am #114362
Actually, all our premium plugins come with an initial 1 year of Subscription. This mean that you can download the updates and get private support forum access until 1 year of purchase date.
Regarding your query, the issue might have raised due to the expiration of the license. So, please make sure that the license has not been expired.
To renew the license, you need to re-purchase the plugin (or addon) from the Theme Palace and obtain the new license key.
If everything is fine regarding the license, then can you please provide us with a specific screenshot of the error message(if appearing) you are facing.
The license you obtain is a single site subscription. It can be connected to only one site at a time. If you have activated your license key more than one website (e.g. localhost or staging site) then you will see Invalid License error. You cannot use the same license on your second website without resetting it.
If you’re unable to access the previous setup reset the license, email: info[at]themepalace.com
Regards.January 27, 2020 at 4:10 am #114912
Sir I have taken the license on 13 of Jan 2020 only so my keys are fresh and active. Secondly I am using the on single website but i think your help is of no use rather you dont want to resolve the issue of your customerJanuary 27, 2020 at 5:40 am #114922
Actually, we are here for our users and we would love to help and provide solution to our users so that our users donot have to face any type of difficulties.
Also, there can be different possible cases for the issue to be raised so we had asked you to make sure if any possible cases(mentioned above) is raising the issue.
Further, can you please provide us with login detail as well as site URL in below given email so that we can help you?
Regards.February 5, 2020 at 2:38 pm #115813Wego Peru SACParticipant
Greetings, my license is not activated, I bought it on January 31. Before activating the Import and Export plug-in and the same thing also happened.February 5, 2020 at 11:06 pm #115841
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