Home Forums Pro Themes eVision Corporate Pro Upgrading theme gives error message

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  • #8731
    Samuel
    Participant

    Trying to upgrade the Pro-version of the theme on my test site before I will consider to upgrade the theme on the production site. The following error message is displayed. Please advice:

    Downloading update from http://themepalace.com/edd-sl/package_download/MTQ2NDI0ODA2Nzo0ODczMjQwNjJjNTA4OTQ0NzFjZGFkMDNhMmE4MzVlNToxODcxOjM5Y2Y5Mzg1NTcwZDMyODljZjk2YTQ2YmM3YTE5NTZmOg==…

    Download failed. Unauthorized

    Return to Themes page

    #8734
    wensolutions
    Keymaster

    Deactivate the key in your test site from Appearance -> Theme License section and retry to upgrade.

    You might have used the License Key in live site already and therefore it is not valid in second site i.e. your test site.

    Please note that the key is only valid per domain.

    #8745
    Samuel
    Participant

    Yes, deactivating the license key did the trick. Worth to know, I imagine this happened because I used the All-in-one WP Migration Tool when going live with the theme, and therefore the activation was migrated over.

    Regarding that the key is only valid for one domain, it is activated for itinforma.se where we use www, www-dev and www-test as the three sites where this theme is being used. Do you recommend us only to have the license activated on the production site (www) and still being able to upgrade to the latest version on the other two sites?

    #8759
    wensolutions
    Keymaster

    Do you recommend us only to have the license activated on the production site (www) and still being able to upgrade to the latest version on the other two sites?

    License Key is unique for one domain or one website. In other words, this means it work as one – to – one site formula, but not one – to – many.

    So if you have site A, B and C and your license key is activated in site A , you can only be able to upgrade the theme in site A. If also B and C runs this theme they won’t be able to get the automatic upgrade notifications with the same license key and so for which they should have uniquely implement the license key.

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