Home Forums Plugins WP Travel Pro Wp travel Pro Star Review rating not working correctly

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #110905
    Jules Winfield
    Participant

    Hello there, i am having issues with the star rating for trips in WP travel Pro. The empty stars show up fine but when a review is submitted the stars that should be filled in just have squares instead of filled in stars depicting the rating, it looks as if the font is not loaded (dashicons) but it is indeed loaded since the empty stars are using the same font family.

    Are there any recommendations to fix this or possible places for me to look to fix it?

    #110933
    wensolutions
    Keymaster

    Hello,

    Can you please mention the theme you have used with WP Travel pro plugin?

    Also, can you provide us with site URL so that we can help you?

    Regards.

    #110967
    Jules Winfield
    Participant

    Hello there! the theme is actually a bare bones theme so all the functionality for Wp travel isn’t touched , here is a url of an example of the issue

    https://rockymountaincycle.inetpowered.com/blog/itinerary/jasper-to-banff-500/

    you’ll see the star rating and the squares behind the rating that are intended to be the filled in stars. The rating is also displayed using the functions wp travel provides

    #110996
    wensolutions
    Keymaster

    Hello,

    The issue has raised is may be because the theme that you are using is not compatible to the WP Travel.

    As for now to fix the issue, you can go to Additional CSS and add the CSS for the proper layout.

    Please follow the path as mentioned : Appearance > Customize > Additional CSS where you can add the CSS provided below.

    .wp-travel-average-review span::before{
     content: none;
    }

    Hope this helps.

    If you have further query, let us know.

    Thank you.

    #111033
    Jules Winfield
    Participant

    Amazing support! not even an attempt to explore and solve the issue but simply hide it, genius. The theme has nothing that would interfere with the plugin, its simply a stripped down version of twenty nineteen theme.

    on a side note, is this support forum for WP travel or is this just a third party general support forum because if i am paying $100 a year and this is the support being given i will be refunding the purchase.

    #111143
    wensolutions
    Keymaster

    Hello,

    Actually, the themes which are not compatible with the plugin donot come with the issue related to functionality but may raise the layout issue in the theme or plugin as the issue you have reported because the compatible themes which we are providing doesn’t raise such type of layout issue.

    As the theme you have used is not compatible with plugin, we had mentioned that the issue might have raised due to compatibility issue. Also, we had provided you with CSS code to fix the issue.

    Further, only after the proper analysis and inspection of the issue, we reply as well as provide the precise fix so that user won’t face same issue again.

    Also, not only the theme you have used but the other themes which are available in the market can face the layout issue due to incompatibility with plugin. So, in that case we try our best to provide sustainable solution as we always want to provide best to our users.

    If you have any queries further, kindly let us know.

    Thank you.

Viewing 6 posts - 1 through 6 (of 6 total)
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