Theme Palace provides website and software services to you subject to the following Terms and Conditions (“T&C”), which may be updated from time to time without notice. You can review the most current version of the T&C any time on this page.

By purchasing subscription to Theme Palace, you confirm that you have read, understood and agree to the terms and condition described below.

Theme License

All our WordPress themes are licensed under the GNU general public license. You may use your purchased theme on as many websites as you like. Please check your license.txt in your theme folder after you download it.

License Key Updates

We provide automatic theme updates for our premium themes. All you have to do is enter the License Key provided to you after your purchase. The License Key is valid for only one site. For multiple sites, you will have to purchase them individually or update them individually using the FTP method.

If you have an active subscription, then you will be provided with a license key. You can view your license key from your purchase history on your account dashboard. And if you do not have an active subscription, you will have to renew your subscription to get your License Key for automatic theme updates.

Theme Subscription

All our premium themes comes with initial 1 year of Subscription. This means that you can download the updates and get private support forum access till 1 year of purchase date. But after one year, you will need to renew your subscription in order to continue downloading updates and get private support forum access. But this subscription has nothing to do with the usages of the theme to your site. You can use it in your site as long as you want it without renewing your subscription.

Theme Downloads

You will be able to download theme zip from your account. Your access to the zip file will be revoked after the end of your subscription. So, please keep the theme zip file safe. In case you lost it, then you can ask for a zip file by contacting our sales at https://themepalace.com/my-account/, where they will check for your subscription and will send you the zip file before your subscription end time.

Theme Updates

Theme updates are available only to active members who have made an individual theme purchase. When you purchase our premium theme, it comes with 1 year of theme subscription.

Our themes are constantly updated to be compatible with the latest stable version of WordPress. Please ensure that you always use the most current version of our themes.

Theme Subscription Renewal

All our premium theme comes with a 1-year manual renewal subscription. Theme subscription is optional but we recommend you to get it to renew if you want to get updates of the theme and support forum access.

Please take note, that in most cases you need to manually renew your subscription. As we have run auto expiry of subscription upon the completion of subscription date.

Support Membership Subscription

There are 3 different type of Support Membership Subscription: One Month, 3 Months and Yearly Subscription.

Warranty

Our themes are guaranteed to run on the latest stable version of WordPress. We reserve the right to reject support requests for problems that occur after theme files have been modified or third-party plugins have been installed.

Themes Compatibility

Our themes are developed and fine-tuned for WordPress 5.6 or higher, any version prior to that may have problems with some theme functionality. The minimal requirement for our themes is the same as WordPress, which is version 7.4 or greater and MySQL version 5.7 or greater. More Info: http://wordpress.org/about/requirements/

Browser Compatibility

Our themes have been tested to work on Chrome, Firefox, Safari, and Internet Explorer 10 and above

Theme Support

Our theme packages include support. After you purchased your theme from this website you will receive access to the Theme Palace support forums and Support Ticket. There you can post any pre-sales questions and theme-related problems indicating your WordPress version and the URL of the site the theme is installed on. But we don’t offer support via email or otherwise for installation, customization, or administration of WordPress itself.

Video Tutorials

Theme Palace video tutorials are created to help you publish online using WordPress. Downloading or distributing our video tutorials is illegal.

Price Changes

Theme Palace reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, a subscription (or any part thereof) with or without notice.

Refund Policy

Since Theme Palace is offering non-tangible irrevocable, digital goods we issue refunds case by a case basis only. Refund has to be processed within 15 days of the purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund the issue. You can request a refund from our Contact US page, Click Here.

Note: If you have filled the dispute in Paypal or Stripe then you need to close the case in order to process the refund.