- This topic has 5 replies, 2 voices, and was last updated 7 years, 11 months ago by
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Hi Wen,
My mobile site was working fine until just a couple hours ago. I tested with no custom CSS, and on multiple browsers/devices. AND disabled any custom CSS plugins that were already running.
What could have caused this breakage?
What can we do to troubleshoot?
The mobile site is now working (???) though I didn’t change anything…
I’m concerned that the mobile site will temporarily go down again (and for no reason). What could have caused this?
Also, not all of my custom css styles are applying to the mobile version. Thoughts?
Thank you in advance!
Hello,
While we have tested your website, the site seems to be working fine in the mobile device.
It is also a very rare case that the theme would have caused such an issue.
Did you have installed / activated any third party plugin that might have caused any such problems?
We would surely look further into the issue, however would like to request you to verify the issue further and let us know if any such issue is seen further so that we could debug further.
Best Regards .
Hi @wensolutions,
You’re correct; per my latest comment, my mobile theme started working a couple hours later. I hadn’t changed anything during that time – plugins, updates, nothing. I simple refreshed once more before bed and it was working…
Any ideas on what could have caused this breakage? Or what more I can do to troubleshoot to help you debug?
Sometime due to slower connection some scripts fails to load or due to server cache, probably this could be the reason of this issue.
Thanks @websolutions. I don’t think that’s the case. I cleared my system’s browsing data and am operating on a (very) fast internet connection. And again, tested on multiple devices and browsers. If the theme can’t handle a simple site like mine, I’m worried the issue will reoccur.
I’ll take screenshots if the issue happens again.
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