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  • July 19, 2017 at 3:04 pm in reply to: Problem with Accessing Education Hub Pro #47983
    rotaryclubofdelmarny
    Participant

    I have sent you the screen shots which you requested. Nowhere could I find the tab shown in your screenshot that would allow me to enter my license number. Hopefully, you can tell me what I am missing.

    If not, I will send you the credential needed to log in to your site.

    Regards

    July 18, 2017 at 8:40 am in reply to: Problem with Accessing Education Hub Pro #47892
    rotaryclubofdelmarny
    Participant

    WordPress is now on Version 4.8, so that may be part of the problem. I am logged in to WordPress as “Administrator”, and there are no other users.

    I could find no “Admin dashboard”, and no place to enter the license number under the appearance tab or anywhere else in WordPress. I have no idea what PHP means. Therefor, I cannot send you a screenshot of the issue.

    Perhaps the best way forward to resolving the issue would be for me to send you my username and password for WordPress and you could fix the problem yourself. You have my email on my ThemePalace account. Or perhaps you could go directly to ThemePalace directly and give me permission to use the program.

    July 17, 2017 at 3:03 pm in reply to: Problem with Accessing Education Hub Pro #47865
    rotaryclubofdelmarny
    Participant

    Where do I find this “admin panel”? When I go to your Dashboard, I am instructed to “Go to settings to activate your license”, but then I informed that “Sorry, you are not allowed to access this page.”

    Very, very frustrating!!!

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