Home › Forums › Pro Themes › Bizroot Pro › Theme broken

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  • September 19, 2016 at 3:13 pm #18017
    Marc
    Participant

    Dear Theme Palace Team, dear WEN Team

    I jsut bougth the Theme “bizroot pro” and tried to install it. The installation was successful, but I can not activate the theme. Even when I like to see the preview, I always get the following error:

    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,wp-util,wp-a11y,updates&ver…:3 GET http://wordpress.iten.info/wp-admin/customize.php?theme=bizroot-pro&return=%2Fwp-admin%2Fthemes.php 500 (Internal Server Error)(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,wp-util,wp-a11y,updates&ver…:3Ha @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,wp-util,wp-a11y,updates&ver…:3append @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,wp-util,wp-a11y,updates&ver…:3n.fn.(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,wp-util,wp-a11y,updates&ver…:3open @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,thickbox,backbone,wp-backbone,theme,custom…:348(anonymous function) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,thickbox,backbone,wp-backbone,theme,custom…:348dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,wp-util,wp-a11y,updates&ver…:3r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,wp-util,wp-a11y,updates&ver…:3

    I installed the theme several times. In wp-admin, as well as by ftp.
    what am I doing wrong?

    Many thanks

    Marc

    September 19, 2016 at 3:25 pm #18024
    Marc
    Participant

    the free theme “bizroot” is working without problems (version 1.1 – pro has 1.0).

    September 20, 2016 at 12:24 am #18044
    wensolutions
    Keymaster

    Hello,

    We are sorry that you are facing this issue but it seems like the theme does not have any issue as we have tried to replicate your issue but no issue came up.

    We would like to suggest you to provide sufficient permission to the theme directory as it can be the major issue why the theme is not activating. To read about permissions check https://codex.wordpress.org/Changing_File_Permissions

    Also, if you have installed any third party plugins then please try disabling them one by one and check if the issue is fixed. If the issue is fixed you will know the exact plugin that have created the issue.
    But if the issue still continues then kindly let us know.

    Regards!!!

    September 20, 2016 at 12:55 pm #18089
    Marc
    Participant

    Hello,

    Thanks.
    Yes, it was an issue with the plugin “TF Random Numbers”.

    Regards
    Marc

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