Hello. Wen Themes and Theme Palace support,

re: theme upload error on wordpress?

Please help. I just purchased this update to my “Signify Pro” theme, but the zip file is not able to upload onto my Wordrpess hosting platform of my site. I get an “incompatible file” result and it does not allow it??

I don’t understand, as your page here this theme version was recently updated 2/05/2024:

https://themepalace.com/downloads/signify-pro/

Please note If this theme is incompatible with the latest version of WordPress, I will want an immediate refund. Please let me know the issue or if maybe this is a defective zip file??

Thank you,
Patrick