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You’ll have to excuse me I’m a bit of a novice. I had been using a free version of the Signify Photography theme, but then purchased Signify Pro and had my admin install it. I activated it this morning but noticed that the “featured image” option has disappeared. I actually have 3 separate blogs/posts used for different things. The original one still has the featured image option. The other 2 do not. They used to, and, in fact, when I click on the previous posts, the featured image that I had uploaded still shows. But I”m unable to change it, nor add featured images to new posts, because the option on the right side has disappeared. below the tags and all of that where it used to be I now have Signify Pro options, but doesn’t seem to have a featured image module. Does anyone know why this might be or how to get it back?
Thanks!
@NRICHMOND, Do you mean featured image option is not showing on the post editor? Could you please share a reference screen of if?
To add to this, I went to the 3 dots, click preferences, to try to “turn on” the featured image option, but it’s not even available in the Panels/Document Settings:
https://freeimage.host/i/dLXRrf2
Other than installing the pro version, I also tried adding a new. custom search template so maybe I’ve messed up something with the template?
That’s correct. It’s missing from the post editor on the right hand side. It should be between the tags and excerpt section but it’s just not there anymore.
Here’s what it looks like on the 2nd and 3rd blog: https://freeimage.host/i/dLlJo1s
And here’s the first blog where it’s still available: https://freeimage.host/i/dLldY9R
Before I activated Signify Pro I had the featured image available on all 3 blogs. Any that were added prior to it still show up as featured images so it didn’t do away with them completely. I just can’t access them to change them or add new ones to new posts in those 2 blogs.
Sometimes, plugins can interfere with post settings. Try disabling plugins temporarily to see if the featured image option reappears. You can use the Heath Check plugin to troubleshoot the site
here is the link – https://wordpress.org/plugins/health-check/In case none of these fix the issue. Could you please share a temporary login so we can inspect from our side? You can share a temporary login to prashant.themepalace@gmail.com
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