Hello @erniepope,

We have tested the theme locally and could not precisely recreate your issue on our side.

Please provide us your site URL so that we can inspect your website for the issues and provide you with a precise fix.

Best Regards !!

Hello,

To properly address your needs regarding the primary menu, you will need to make some customization through Child Theme approach in your website.

To learn about child theme creation see the link here : https://codex.wordpress.org/Child_Themes. You can also automate the process of child theme creation with the help of Child Theme Generator Plugin.

After you have successfully created and activated your child theme, go to your child theme’s functions.php file and paste in the following Code there :

<?php
/**
 *Recommended way to include parent theme styles.
 *(Please see http://codex.wordpress.org/Child_Themes#How_to_Create_a_Child_Theme)
 */  

  add_action( 'wp_enqueue_scripts', 'flat_commerce_pro_child_style' );
  function flat_commerce_pro_child_style() {
	
	wp_enqueue_style( 'parent-style', get_template_directory_uri() . '/style.css' );
	
	wp_enqueue_style( 'child-style',get_stylesheet_directory_uri() . '/style.css',array('parent-style'));

	wp_enqueue_script( 'flat-commerce-child-custom-js', get_stylesheet_directory_uri() . '/flat-commerce-custom.js', true );
	
}

If you have used the plugin to create child theme, your functions.php will be automatically populated by the function, meaning you will only need to add following block inside the function :
wp_enqueue_script( 'flat-commerce-child-custom-js', get_stylesheet_directory_uri() . '/flat-commerce-custom.js', true );

You will then need to create “flat-commerce-custom.js” file in the child theme directory and paste in the following js code in the file :

jQuery(document).ready(function($) {
var menu = $('ul#menu-primary > li');
menu.each( function( i ){

	if( $( this ).hasClass( 'menu-item-has-children' ) ) {
		$( this ).children('a').attr( 'href', 'javascript:void(0)' );
	}
} );
	
});

This will help you resolve the issue and provide a stable fix to the issue.

As the process is lengthy and you do not feel confident on code handling, you would also choose to Hire a Customizer to do the task for you. To Hire a professional customizer for the task, please follow this link : http://themepalace.com/hire-a-customizer/

Hope this Helps,

Best Regards !!

Hello,

We have inspected your website and the js application we have suggested in the earlier thread seems to have not been implemented in the website currently.

Please make sure that you have correctly followed all the steps as we have indicated in the theme.

Also, while we tested locally, no such issue regarding menu disappearing too quick was found.

Kindly,please verify if the code has been applied correctly in the theme and write back to us with the code being implemented so that we could better understand the issue and provide a possible fix.

Best Regards !!

Hello,

We did check for the issue in the iPad Landscape mode and the menu seemed to be working fine on our side with the code we have provided, and hence it is not a theme bug.

It is also possible that the issues may have been caused by plugins conflict in your website. Please check to see if it is plugin conflict in the site by disabling the plugins in your website one by one to find the cause of the issue.

If the above attempts does not resolve the issue, please consider Hiring a Customizer to look into the matter and find the fix regarding your custom customization request.

To hire a customizer please follow this link : http://themepalace.com/hire-a-customizer/

Best Regards !!

Hello @erniepope,

We apologize you had to go through all the trouble for the menu issue in iPad.

We suggested to use the javascript approach to help you with your requirement as a quick fix. We will certainly test and check for every aspect of the menu in iPad to see and verify if it is a theme issue.

Also, as product quality is our top priority, we will surely fix it with the future theme update if the issue is regarding the theme.

Hope you would understand,

Best Regards !!