Home › Forums › Pro Themes › Photomania Pro › Lisence key inactive – before its expiration Date – I Can't get new updates

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  • January 30, 2017 at 3:30 pm #30397
    spotlightrends
    Participant

    Hi, so I purchase the pro version on Nov 2, 2016. days ago I got an E-mail about new theme updates so I tried to update it and won’t let me update it, It says fail to update – UNAUTHORIZE. So I went to see if the Licence of the theme was in place and it is but It says “Unverified” & “Activate Theme” button won’t work either.

    Please help me here because Is not even 6 months since I purchase the pro version.

    Thanks & Regards

    January 31, 2017 at 2:53 am #30462
    wensolutions
    Keymaster

    @spotlightrends,

    Was the license previously active. ?

    You can try the following steps to activate the license from your Theme Palace my account dashboard.

    1. Login to your My Account dashboard.

    2. Go to Purchase History .

    3. Click View Licenses .

    4. Click Manage Sites .

    5. Check, if website listed there is your valid website URL. If not, you can edit and update the valid URL.

    6. Go to your admin dashboard and check the license status.

    If above steps, does not work please confirm the license copied is correct as displayed in your account dashboard.

    Hope this will work.

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