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Dear team,
I am actually trying to install a wordpress for my school and I’m using the Education Hub Theme. The problem I have since today: Every time a hover over the menu the submenus open like they should. But trying to click on a submenu and leaving the menu, the whole submenu disappears.
The link to my page is http://www.stromberg-gymnasium.de/wordpress/ but it is actually password protected. Is there a possibility to get in contact and send you the important data without posting it here for everybody?
Thanks for your help!
Andreas
Hello @aack,
First of all thank you very much for using the theme.
When we checked the theme locally, we were unable to find such issue as you can see in the demo as well.
http://demo.wenthemes.com/education-hub/
So for further inspection, we are going to need your site URL so please provide it via our official email address given below:
Thank you.
Regards!!
Have a good day 🙂 .
Hello team,
it’s been three days since I sent you an email with the necessary information and i haven’t heard back from you. Did you find the source of the problem?
Thank you for your work!
Hello again,
i have encountered another problem. The header is not displaying as it should.
When you visit the site http://www.stromberg-gymnasium.de/wordpress/ you will see that the header is very very small and the image not fully visible.
In the mobile version though the image is visible but beneath it there is a pretty large white spacing down to the menu.How can I fix this?
Thanks for your help again. I hope you can help with my two problems (still waiting for your answer on the first problem).
Hello @aack,
Thank you very much for the URL.
The issue about the submenu you have mentioned is actually not the issue. When clicked on the submenu it will direct you to that page and on reaching that page the menu will disappear. Now again hovering over the menu will display the list of the submenu on that page as well and when clicked, it will redirect to that page. Hope this clears the confusion.
Now to fix the issue of header image in desktop and mobile view, please add below given CSS by going to Admin Panel > Appearance > Customize > Additional CSS.
#masthead { background-size: cover; padding: 120px 0; } @media (max-width:768px){ #page #masthead { padding: 75px 0; background-size: cover; } }Hope this helps.
Please let us know if you have any confusion further.
Best Regards!!
Hello again,
thanks for you suggestion! The header-image fix worked fine for me! Thank you very much!
Still the menu-problem persists. I think you missunderstood (sorry my english is not that good).Of course I understand that visiting another page the menu disappears and reappers after opening the new site. But this is not the issue.
I am on my main page and hover over one menu item. The submenu appears. When i now try to choose a link of the sub menu (without even clicking), it disappears and I have to hover again over the main menu to reopen it. This effect occurs randomly (sometimes it does, sometimes not; it doesn’t matter on which item of the menu I hover) and I don’t understand where it is coming from… maybe now you understand.
Thank you for your patience and help!
Hello @aack,
Glad we could help you.
Now to resolve the issue of hovering the submenu use below given CSS in Additional CSS.
.main-navigation ul ul { top: 100%; }Hope this helps.
Regards!!
Hello @aack,
Glad we could help you 🙂 .
If you have any issues further then please let us know.
Also, we would really appreciate if you could help us by rating our theme by following the link given below:
https://wordpress.org/support/theme/education-hub/reviews/
Hope this helps.
Regards!!
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