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  • January 17, 2016 at 4:59 am #872
    m.gurkangurer
    Participant

    Dear,

    I’ve bought the theme “Biography Pro” yesterday, but I cannot activate them. The following error replies to me from my wordpress installation:

    “Connection failed to the License Key API server. Try again later.”

    Can anybody help me?

    kind regards Carsten

    January 17, 2016 at 6:03 am #874
    wensolutions
    Keymaster

    Hello @Carsten, our support team had verified your License Key that should be working well upon its activation and has no problem with it.

    Can you please confirm that you have followed the following steps right after you installed your theme ?

    1. Go to your dashboard My-Account on Theme Palace. Copy your API key from My API Keys section.
    2. Now go to your WordPress admin dashboard and access API page from Appearance-> Theme Palace API Manager and paste your API key and email. Finally Save to activate and operate your theme.

    This should be working well. If you still have this problem, kindly email us with your WP admin credential at info@themepalace.com so that we could check your installation to verify the issue.

    Regards

    January 17, 2016 at 7:00 am #876
    m.gurkangurer
    Participant

    Dear,

    I’ve done these, but without positive result.
    I’ve send you an email, please try your best …

    Thanks

    Carsten

    January 18, 2016 at 3:52 am #892
    wensolutions
    Keymaster

    We have received your email and tested this issue in your hosting. Problem seems to be with your server which should have CURL enabled in order to communicate with API key. You need to request your hosting provider to check this and enable it in your server.

    Thanks

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