Jetpack has locked your site's login page.

This topic has 6 replies, 2 voices, and was last updated 2 months, 1 week ago by Psink.

Viewing 7 posts - 1 through 7 (of 7 total)

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February 27, 2024 at 10:26 pm #195206

Cody Howe
Participant

I just purchased the Next Travel Pro theme and when I activate the theme, I can no longer publish changes, it gives an error message “Looks like something’s gone wrong. Wait a couple seconds, and then try again.” Then if I log out and try to log back in, I get an error about cookies not being enabled, but if I switch back to one of my other themes, everything works fine. Also it causes issues when trying to select an image for the site logo, it launches the dialog, but never loads the media library, it just displays the spinner. I’m using WordPress version 6.4.3. I didn’t have the same issues with the free version of the Next Travel theme.

February 27, 2024 at 10:50 pm #195212

Psink
Keymaster

We appolozie for the trobule you are facing with the Next Travel Pro. We are not facing the same issue on our side. Is is possible to share your temporary login of your site so that we can investigate the issue on your site and provide you a quick solution. Please share your site login to prashant.themepalace@gmail.com

September 6, 2024 at 1:15 pm #196632

Cody Howe
Participant

This is now happening again since upgrading to version 1.0.9 of the Next Travel Pro theme. Can I get some assistance so I can get back in to be able to manage my site?

September 11, 2024 at 12:53 pm #196673

Cody Howe
Participant

Any possibility I can get some help so I can manage my site that is using Next Travel Pro?

September 11, 2024 at 11:51 pm #196676

Psink
Keymaster

@codyrhowe, We are here to help you, In the meantime could you share some reference screenshots or screen records covering the issue so we can figure out the actual problem? Without reference, we will not be able to fix the issue on your site

Also, it would be better if you shared a temporary login to your site. It would be easy for us to figure out the issue and give you a solution

September 12, 2024 at 3:19 pm #196716

Cody Howe
Participant

@PSINK, last time time this issue happened I provided you with temporary login credentials, do you want me to share them with you at the same email address as before?

September 12, 2024 at 11:17 pm #196717

Psink
Keymaster

Yes, please share the temporary login at the same email as before. We will inspect form our side and let you know
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