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    Posts
  • October 26, 2020 at 12:41 pm #137122
    maginitt
    Participant

    I just bought the licnence renewal for Education Hub Pro. When I go into my site and update, it fails. I noticed on the invoice, the website is incorrect. How do I change that? Is that the issue?

    October 27, 2020 at 1:59 am #137160
    wensolutions
    Keymaster

    Hello,

    Regarding your query, we are not quite clear, please explain in detail about your query with proper screenshots so that we can be more clear to help you.

    Regards.

    October 27, 2020 at 10:19 am #137197
    maginitt
    Participant

    Here is the screen when I hit update on the theme
    Update fail screen

    October 27, 2020 at 12:08 pm #137196
    maginitt
    Participant

    Here is the license info on http://www.pennfield.net currently
    License screen in Pennfield.net

    Here is the license info on http://www.pennfieldtest.net
    License on pennfieldtest.net

    Here is my account screen that shows I have extended the license
    Account screen

    Here is the details of the license. It is set to the test site and needs to be http://www.pennfield.net
    account details

    October 27, 2020 at 11:51 pm #137249
    wensolutions
    Keymaster

    Hello,

    The image you are using is not supported.

    Please use lightshot app to capture screenshot of the particular screen.

    https://app.prntscr.com/en/download.html

    Hoping for your kind co-operation.

    Regards.

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