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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 10, 2016 at 7:08 am #14863
    pingbara
    Participant

    Hi Theme Palace team

    I have just purchased Wen Busines Pro theme.

    I cannot activate the license.
    1. On themepalace.com/my-account/
    I clicked on the “View Licenses” but nothing happened, it did not link me to any page that is enable me to “manage site”

    2. In my wordpress dashboard
    Under the menu “Apperance” there is no “Theme License” sub-menu which is supposed to be use to input my theme license key

    Thanks

    Methee S.

    August 10, 2016 at 7:40 am #14866
    wensolutions
    Keymaster

    Hello @pingbara,

    Regarding #1, to view the License key and other purchase details click View Details and Downloads.

    Regarding #2, make sure you activate the Pro version that you just purchased.
    If you have free theme activated then this option won’t show in your dashboard.

    Please confirm those cases and let us know if you have any more questions.

    August 10, 2016 at 8:02 am #14875
    pingbara
    Participant

    Hi

    Yes, I am sure I am on Pro version

    please kindly see the screenshot of my dashboard inside below google drive link:

    https://drive.google.com/file/d/0B5RN4I8uE74TVEtnT0VKTzEtRTg/view?usp=sharing

    August 10, 2016 at 8:23 am #14881
    expatservicesspain
    Participant

    I have the same problem as Pingbara – nothing comes up under view licences so cannot add the URL and nothing comes up on the dashboard theme option either.

    August 10, 2016 at 9:39 am #14889
    wensolutions
    Keymaster

    Hello @pingbara and @expatservicesspain , sorry for the inconvenience.

    Please disregard the previous general solution given to you.

    Exceptionally, this particular theme does not require the License Key to activate in your site. This means it is already activation ready.

    Although License Key is shown in your account dashboard it requires no implementation in your site.

    However, it’s vendor WEN Themes is soon going to release the update which will support the Theme Palace license key as well.

    But still you can happily enjoy all of its theme features and the support team is right there to fix any theme related bugs and issues you have.

    Update on new version supporting your license will be notified to you.

    Thank you for your understanding.

    Regards
    Resolution Team @ Theme Palace

    August 11, 2016 at 4:32 am #14943
    pingbara
    Participant

    Dear Support team

    So apologise for my late reply.

    Thank you very much for your great and fast support

    Thanksss

    Methee S.

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