Home › Forums › Pro Themes › Education Hub Pro › Education Hub Pro – Says it is updating to 3.1.1. but then doesn’t do it

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  • November 26, 2019 at 1:28 am #110198
    John Fisher
    Participant

    Education Hub Pro – Says it is updating to 3.1.1. but then doesn’t do it

    Every time I do the update it says it has completed – and then I go back to dashboard and it says it needs to be updated again.

    On latest WP
    WordPress 5.3 running Education Hub Pro theme.

    November 26, 2019 at 1:53 am #110200
    wensolutions
    Keymaster

    Hello,

    Actually, the issue may have raised due to expiration of license. So, please make sure that the license has not been expired.

    If license has not been expired, please download the zip file of updated theme and upload the zip file from admin panel.

    Also, third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. So, please verify the issue by deactivating third party plugins one by one.

    If issue still persist, let us know.

    Thank you.

    November 26, 2019 at 1:54 am #110201
    John Fisher
    Participant

    I have done all of what you recommended and asked. It still is not working.

    Thank you!

    November 26, 2019 at 1:56 am #110202
    John Fisher
    Participant

    I have no plugins running but Akismet.

    November 26, 2019 at 2:03 am #110203
    wensolutions
    Keymaster

    Hello,

    Please once download the zip file of updated theme from your logged in account and upload the zip file manually from admin panel or via FTP.

    Regards.

    November 26, 2019 at 2:11 am #110206
    John Fisher
    Participant

    Installing Theme from uploaded file: education-hub-pro.3.1.1.zip
    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/findingyourdot/public_html/wp-content/themes/education-hub-pro/

    Theme installation failed.

    So then I deleted the Theme and added it all over again.

    Education Hub Pro 3.1.1 is available. Check out what’s new or update now.
    Add New Search Installed Themes
    New theme activated. Visit site
    Dismiss this notice.

    New version available. Update now

    Did not work – still get the above.

    Education Hub Pro
    You have version 3.1.1 installed. Update to 3.1.1.

    November 26, 2019 at 2:37 am #110210
    wensolutions
    Keymaster

    Hello,

    Can you please provide us with admin login detail in below given email so that we can inspect the issue further?

    email: wensolution@gmail.com

    Regards.

    November 26, 2019 at 3:03 am #110213
    wensolutions
    Keymaster

    Hello,

    Please don’t provide this type of login detail in public forum due to security reason.

    Also, for now we have deleted the information you have provided in public forum but from next time please don’t provide login detail in public forum.

    Please make sure that you have provided login detail in email.

    Regards.

    November 26, 2019 at 3:05 am #110214
    John Fisher
    Participant

    I DIDN’T – I SIMPLY PROVIDED THE E-MAIL YOOU TOLD ME TO USED AND HAD THE SITE SEND YOU YOUR LOGIN VIA E-MAIL.

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