@AMANDABOTFIELD, Thank you for reporting the issue related to the font. We are quite unclear regarding the issue. Sometimes the third-party plugins may override the style of the theme. Could you please troubleshoot the site by disabling all the plugins? For this, you can use the Health Check plugin
https://wordpress.org/plugins/health-check/
Also is it possible to share the site URL and the reference screenshot? It would be helpful to understand the actual cause of the issue and provide you with a solution to fix it