Home Forums Pro Themes Travel Ultimate Pro Frontpage slider problem

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #196520
    style-travel-bg
    Participant

    Hello,

    We have a problem with the frontpage slider. When one trip is added everything looks alright – https://prnt.sc/KWS3E4t2elrv – but when we try to add another trip – https://prnt.sc/7CGnLrqZQdDe – you can see the blank space between the slider and the following section. Also when the trips in the slider are more than one they are not changing properly.

    Thank you

    #196538
    Psink
    Keymaster

    @STYLE-TRAVEL-BG, We are unable to replicate the same issue on our side, Could you please let us know the version of the theme currently active on the site and the URL of the side? We will inspect from our side and figure out the actual cause of the issue. At the same time could you please troubleshoot your site by using the “Health Check” plugin? While troubleshooting the site please deactivate all the third-party plugins expect for the recommended one

    #196540
    style-travel-bg
    Participant

    The currently active theme is Travel Ultimate Child Theme Version: 1.0.0
    URL: https://styletravelbg.com/

    #196541
    style-travel-bg
    Participant

    These are the results of the health check – https://prnt.sc/fj5gewk4TjwV

    #196543
    Psink
    Keymaster

    @STYLE-TRAVEL-BG, I’m unable to visit your site.

    In the meantime could you please let us know about the parent theme is it Travel Ultimate Free or Pro? And the version of the theme. So that it would be easy to track the issue and provide you with a solution

    #196547
    style-travel-bg
    Participant

    Ofc, the parent theme is Travel Ultimate Pro Version: 1.3.4

    #196552
    Psink
    Keymaster

    @STYLE-TRAVEL-BG, We have tested with the same version and there is no such issue in the theme.

    Maybe the issue is with the child theme. Is it possible to share the site login details so that we can inspect from our side?

    You can send login details to prashant.themepalace@gmail.com

    #196556
    style-travel-bg
    Participant

    I have sent an email with the login information
    Thank you

    #196557
    Psink
    Keymaster

    @STYLE-TRAVEL-BG, Thanks for the login details. We are able to figure out the main cause of the issue.

    The issue is due to the conflict with WP Travel Blocks plugin. For now, we have disabled the plugin.

    We will release the update by fixing the problem in next update

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