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Hi – I recently bought your product, but there are numerous issues I cannot resolve. The most important for my website is an issue with the drop-down menus. The menu only goes down to the bottom of whichever computer screen I use, and no further, and so some of the menu not visible. The menu obviously needs to continue scrolling down, making all of the menu options and link visible and accessible. On two free WordPress blog-themes that I use, this option works fine, so I’m assuming that when I’ve paid for a theme that it is available, obviously. How do I do this?
Yours in advance – PaulHello @megalithix,
Thank you for the purchase and also would like to apologize for the trouble.
Can you please once provide your site URL so that we can inspect the issue further and help you?
Thank you.
Hi –
https://www.thenorthernantiquarian.org/
Let me know when you’ve finished looking at it, so I can take it off-line, as I’m still playing round with it until it becomes ‘live’.
I also need to know how to make the height of the header larger (twice as high as the default setting).
Hello,
Actually, the layout of the menu and sub-menu has been managed through the theme itself. So, the option you have requested is not available in the theme.
Also, as much as we would love to help our users, can you please provide us with login detail with the site URL in the below-given email so that we can see if we can help you?
Provide your detail in the wensolution[at]gmail.com
Regards.
Hi –
< “So, the option you have requested is not available in the theme.” >
That’s downright appalling considering I’ve paid for this theme. If this is the case, you need to refund my money and I’ll find another theme with these very basic functions that are on numerous totally free blog themes.
I have subsequently read on another forum-thread that you don’t have the menu scroll-down capacity for mobiles too – which I (and everyone who use the internet) is seen as a basic function/necessity. How on earth can anyone that describe themselves as a theme developer NOT have such basic ingredients built-in?
You should inform your potential customers that your theme/s lack quite basic functions, so they aren’t wasting their time trying to get something to work that is not part of the package. I’m not happy with this at all.
In the event that this issue cannot be resolved easily (and without further costs), this has to be seen as deliberately mis-selling a product. As such, you will have to refund my payment, as the product I have paid for is not fit for purpose.
Yours, very disappointed – Paul
PS – I have sent my URL to the email address you asked for, above
Hello,
Actually, when we inspected the site URL you have provided we found that you have used ‘ap-mega-menu’ plugin which is managing the layout of the menu and sub menu. So, the issue might be related to ‘ap-mega-menu’ plugin.
Also for your information, the plugin ‘ap-mega-menu’ is not compatible with our theme.
Further, as the number of menu items is too large, menu is going down to the bottom of computer screen and also almost no theme can manage the layout for such large menu items. So, to manage the layout for such large menu items, you have to hire either freelancer or professional developer.
Also, regarding making the height of the header larger, please add following given CSS code in Additional CSS section by going to Admin Panel > Appearance > Customize > Additional CSS
.site-header { min-height: 179px; }If you still wants the refund then please send refund request in below given email:
info[at]themepalace.com
If you have any queries further, kindly let us know.
Thank you.
Hi –
Sadly, even after de-activating the AP-Mega-Menu plugin, the menu doesn’t drop down as it should do. On my free blog-theme (the precursor to the website I want to develop), the drop-down menu works fine, with all the same large number of categories. Check it here:
https://megalithix.wordpress.com/
And the same long menu works perfectly on mobiles.
Oh well. Such is life sometimes…. I’ll need a refund and will try another theme.
Thanks anyway – Paul
Hello,
To resolve the issue you are facing, you need to remove the sticky header menu from the theme customizer. The options to choose the sticky can be possible by following the path Appearance > Customize > Theme Option > Header Option.
You can also refer to the screenshot given below
Hope this helps.
If you have further queries, let us know.
Thank you.
Hi there –
Many thanks for the info. It’s worked! (though it perhaps doesn’t bode well that you initially told me that I’d “have to hire either freelancer or professional developer.”)
One final thing, for the time being at least: How do I make the heaader-image longer, so that it stretches across to fill a large computer screen? If this can be done free and easy, you’ve kept me as a customer.
Thanks in advance – Paul
Hello,
Regarding making the header-image longer, we are unable to inspect the site URL you have provided earlier as it is displaying message regarding update as you can see in screenshot below:
Regards.
Oops! Sorry about that. I’m still developing the website – hence why it was switched-off. It’s back “live” again now, so lemme know how to extend the width of the header image.
https://www.thenorthernantiquarian.org/
Thanks – Paul
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