January 15, 2020 at 10:54 am #114022
Hi – I recently bought your product, but there are numerous issues I cannot resolve. The most important for my website is an issue with the drop-down menus. The menu only goes down to the bottom of whichever computer screen I use, and no further, and so some of the menu not visible. The menu obviously needs to continue scrolling down, making all of the menu options and link visible and accessible. On two free WordPress blog-themes that I use, this option works fine, so I’m assuming that when I’ve paid for a theme that it is available, obviously. How do I do this?
Yours in advance – PaulJanuary 15, 2020 at 11:55 pm #114088wensolutionsKeymaster
Thank you for the purchase and also would like to apologize for the trouble.
Can you please once provide your site URL so that we can inspect the issue further and help you?
Thank you.January 20, 2020 at 8:23 am #114386
Let me know when you’ve finished looking at it, so I can take it off-line, as I’m still playing round with it until it becomes ‘live’.
I also need to know how to make the height of the header larger (twice as high as the default setting).January 21, 2020 at 5:13 am #114445wensolutionsKeymaster
Actually, the layout of the menu and sub-menu has been managed through the theme itself. So, the option you have requested is not available in the theme.
Also, as much as we would love to help our users, can you please provide us with login detail with the site URL in the below-given email so that we can see if we can help you?
Provide your detail in the wensolution[at]gmail.com
Regards.January 21, 2020 at 8:28 am #114465
< “So, the option you have requested is not available in the theme.” >
That’s downright appalling considering I’ve paid for this theme. If this is the case, you need to refund my money and I’ll find another theme with these very basic functions that are on numerous totally free blog themes.
I have subsequently read on another forum-thread that you don’t have the menu scroll-down capacity for mobiles too – which I (and everyone who use the internet) is seen as a basic function/necessity. How on earth can anyone that describe themselves as a theme developer NOT have such basic ingredients built-in?
You should inform your potential customers that your theme/s lack quite basic functions, so they aren’t wasting their time trying to get something to work that is not part of the package. I’m not happy with this at all.
In the event that this issue cannot be resolved easily (and without further costs), this has to be seen as deliberately mis-selling a product. As such, you will have to refund my payment, as the product I have paid for is not fit for purpose.
Yours, very disappointed – Paul
PS – I have sent my URL to the email address you asked for, above
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