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Viewing 15 posts - 1 through 15 (of 21 total)
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  • #188487
    DGA
    Participant

    The menu does not stay open browsing our site on mobile. First level stay open but not the second – it opens and automatically closes after showing all sub menu items fairly quick.

    Wanted behavior is thet the menu stays open until the user closes it.

    Please help out with changes to the code.

    The live URL is: diamondglacieradventures.com

    #188489
    Psink
    Keymaster

    Seems there is a conflict between the js files. Could you please disable all the plugins and check if the issue is still exists

    #188495
    DGA
    Participant

    Thank you for replying. Ive deactivated all plugins just now but it behaves the same. This could be becaused of cashed data so I will leave them off 12h to see later today aswell and for you guys too. Lets see!

    #188511
    Psink
    Keymaster

    Sure, If it does not works, let us know

    #188517
    DGA
    Participant

    We are unforunate that the problem still exist.
    I made a blank install through cpanel just to verify.

    diamondglacieradventures.com/validation

    I see that your demo dont have this issue. are you on the same codebase as the one one can download?

    #188519
    Psink
    Keymaster

    Could you please manage to give dashboard access to the subdomain? we will inspect and try to get a solution to fix the issue.

    #188546
    DGA
    Participant

    yes, can i email you?

    #188553
    DGA
    Participant

    Send me an email and i will reply with info on how to log in. please remove my previous message.

    #188559
    Psink
    Keymaster
    #188561
    DGA
    Participant

    Thank you, I did that just now from the email this account is registered with.

    #188592
    Psink
    Keymaster

    sorry for the late response, actually it’s our weekend

    Regarding the login details, I did not get any mail in my inbox. Could you please manage to resend the login details?

    #188607
    DGA
    Participant

    I resent it from my personal email (also a gmail adress).

    #189952
    Naturagreca
    Participant

    Hello,

    I am having the same problem, the menu on mobile doesn’t stay open but closes immediately. Did you manage to find a solution?

    Thanks

    #189958
    Psink
    Keymaster

    could you please share your site URL and login details with prashant.themepalace@gmail.com? we will inspect and let you know

    #190171
    Lapzor
    Participant

    The same issue exists on our site, as well as the demo site of themepalace .com
    Since the issue also exists on the demo https://themepalace.com/theme-demo/?demo=ZjlhRzdEWlQ4STRNRnZDRHpSVE5vUT09 I assume it’s not related to any plugins, but an actual bug in the theme?

Viewing 15 posts - 1 through 15 (of 21 total)
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