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  • December 14, 2019 at 1:44 am #111581
    Tam Le
    Participant

    Hi everyone,
    I have problem saving menu on Travel Gem theme. It just keep loading for a long time and then appears 500 INTERNAL SERVER ERROR. I have chatted with bluehost support and they told me to ask for THEME SERVER REQUIREMENTS. Please help me to solve this problem. Thank you very much.

    December 15, 2019 at 11:42 pm #111668
    wensolutions
    Keymaster

    Hello,

    Actually, when we inspected in our side everything is working fine as you can see in screen record below:

    https://www.loom.com/share/390c534a6e4b4a189c98780def70eb9c

    Also, third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. So, please once verify the issue by deactivating all the third party plugins.

    Further, cache issue also can be one of the leading cause of uncertain behaviour so please once verify the issue by clearing the cache.

    If issue still persist, kindly let us know.

    Thank you.

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