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  • February 21, 2018 at 1:25 am #66407
    Emily Friedrich
    Participant

    Hi there,

    How do I go about getting a refund for this theme? It really did not work for my needs and I spent a lot of time trying to get it to do so.

    I tried contacting you at info@themepalace.com and I haven’t gotten a reply. It’s been almost a week.

    February 21, 2018 at 2:32 am #66410
    wensolutions
    Keymaster

    Hello @efriedri,

    First of all, we would like to apologize for all the trouble you are facing and could you explain a bit about the issue that you are facing so that we can help you.

    But in case if the theme did not fit in completely then you can definitely ask for the refund within the 30 day of purchase.

    So send your refund request to info@themepalace.com with Order ID and purchase email address.

    Thank you :).

    Best Regards!!

    Have a good day.

    February 23, 2018 at 6:36 pm #66649
    Emily Friedrich
    Participant

    Thanks! Unfortunately, no reply yet. I outlined my concerns in my email.

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