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    Posts
  • January 5, 2020 at 12:21 am #113121
    SlowMountainClimb
    Participant

    Hello. I am using the purchased version of Wen Business Pro, but my theme (currently version 1.4) is not updating to the latest version and I do not see how to make that happen. Can someone please help?

    January 5, 2020 at 11:31 pm #113150
    wensolutions
    Keymaster

    Hello,

    Actually, all our premium themes come with an initial 1 year of Subscription. This means that you can download the updates and get private support forum access until 1 year of purchase date.

    Regarding your query, the issue might have raised due to the expiration of the license of the theme. So, please make sure that the license has not been expired.

    If everything is fine regarding the license, then can you please provide us with a specific screenshot of the error message(if appearing) you are facing while updating the theme to the latest version?

    Regards.

    January 6, 2020 at 1:17 am #113153
    SlowMountainClimb
    Participant

    Can you tell me where to find the theme license expiration information? That may be the problem, but I can’t find the information.

    Thank you!

    January 6, 2020 at 2:35 am #113175
    wensolutions
    Keymaster

    Hello,

    The information regarding the license expiration is displayed in the backend.

    Make sure to check the information.

    Regards.

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