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Hi @support:
Wp travel released updates that introduced compatibility issues with the travel base theme. they informed me I need to reach out to your team.
Also, there now seems to be a compatibility issue with SG Optimizer plugin. We have tested with all plugins off except for SG Optimizer and also reset the .htaccess files to original shipped with wordpress. No dice. Indicates SP Optimizer cannot connect to the wordpress API. We also spoke with Siteground to confirm this is not a server issue.
Additionally, the review stars are misaligned on trips displayed when using wp travel plugin. plugin author indicated this is due to the theme.
Finally, reviews schema is incorrect. Google Search Console returns a host of errors indicating a range of data is missing for it to index as review scheme. I believe I brought this to your attention in the past.
Is this theme no longer supported? If no longer supported, please do let us know.
Otherwise, please advise on the above.
Kind regards,
SakunaHello, @SANOOKTIEW
Could you please send us your site URL and could you tell us which theme are you using right now for your site?
Regards,
ThemepalaceHi @support:
Please allow me to suggest you call me Sakuna, and consider an email-based support system? Support thread indexes in google leaving me other headaches to address. 😉
theme – travel base pro
url – trips[dot]sanooktiew[dot]com/itinerary/mohare-khopra/
On this URL, you can see how the review stars are misaligned. Also, Google search console shares the following about review snippets (travel plugin authors indicated this is due to the theme, not the plugin):
Error Missing field “itemReviewed”
Error Invalid object type for field “itemReviewed”
Error Missing field “author”
Error You rated a review, rather than an item
Error Rating is missing required best and/or worst values
Error Value in property “reviewCount” must be positive
Error Missing reviewed item name
Error Item does not support reviewsOther issues are as mentioned above.
Please advise.
Kind regards,
SakunaHello Sakuna, Please add this CSS in the Additional CSS
.wp-travel.trip-headline-wrapper .wp-travel-average-review {
margin-top: 33px;
}.wp-travel-tab-wrapper .slick-prev:before, .wp-travel-tab-wrapper .slick-next:before {
background-image: unset;
}
.wp-travel-tab-wrapper .wp-travel button.slick-arrow.slick-prev::before,
.wp-travel-tab-wrapper .wp-travel button.slick-arrow.slick-next::before {
transform: rotate(0deg);
}.wp-travel-tab-wrapper .tab-list.resp-tabs-list .slick-next,
.wp-travel-tab-wrapper .tab-list.resp-tabs-list .slick-prev {
top: 32px !important;
}Go to Customizer >> Appearance >> Additional CSS, paste the above CSS there, and published the site.
As for the GSC errors, We are looking into the issue, it would be great if you could send us the effected URL. We will provide you with an update soon.Regards,
ThemepalaceHello, Sakuna we did some research on the issue that you have mentioned above and found out that Google is not going to display review rich results anymore for the schema types LocalBusiness and Organization (and their subtypes) in cases when the entity being reviewed controls the reviews themselves. so, I guess it won’t affect your site indexing.
You can find more information on the link below:
https://developers.google.com/search/blog/2019/09/making-review-rich-results-more-helpfulRegards,
ThemepalaceHi Support:
Appreciate your follow up. 🙂
I input the CSS, but the issue remains. Previously the review stars were centered below the price, but they remain asymmetrically offset to the right, both on desktop and mobile.
Please advise.
Kind regards,
SakunaCould you try adding this CSS instead
.wp-travel.trip-headline-wrapper .wp-travel-average-review {
margin-top: 33px !important;
}Returning to this thread. We have continued to try to resolve this small issue but cannot identify a fix. the above CSS unfortunately did not resolve the issue.
For desktop, we attempted:
.wp-travel-average-review {
float: none;
margin-left: 46%;
}While this worked on individual itinerary pages, on itinerary archive pages (example.com/itinerary/) this fix unset the review stars creating a messy design that obscured half the stars.
Any further insight on this issue?
Hello, Sakuna
Please use this CSS instead.single-itineraries .wp-travel-average-review {
float: none;
margin-left: 46%;
}
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