Yes, andI rec’ve this error at the top of my WP dashboard…

“Education Hub Pro Child License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.”

When I enter the key and click ‘activate’ I rec’v error ‘License Status is unknown’. Can you assist? thank you in advance for your prompt reply. I need to be able to update this theme. My subscription is active until November 2020.