Forum Replies Created
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AuthorPosts
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September 1, 2019 at 8:27 am in reply to: Music player next and back controllers are not in order. #105196
wensolutions
KeymasterHello
Can you please provide us with your site URL along with the screenshot of the section that you are having issue with so that we can inspect the issue further ?
Regards!
September 1, 2019 at 8:25 am in reply to: IMPORTANT Notice: WP Travel Utilities Support forum #105195wensolutions
KeymasterHello
First of all, thank you for purchasing the addon.
Kindly refer to the given official documentation of the addon for detailed assistance : https://wptravel.io/documentations/wp-travel-utilities/
If you face any difficulty using the addon, feel free to reach back to us via our official support forum.
Hope this helps.
Regards!
wensolutions
KeymasterHello,
First of all thank you very much for using the theme.
Please refer to our official documentation to set your site.
https://themepalace.com/instructions/themes/restaurantz/
Hope this helps.
If you have any query/confusion regarding the setup then kindly let us know.
Thank You.
wensolutions
KeymasterHello @mariusschltz,
To set the page for the home page just go to Admin Panel > Appearance < Customize > Homepage Setting and chose your preferred page.
Hope this helps.
Let us know if you have any query/confusion further.
Thank you.
August 30, 2019 at 12:41 am in reply to: No control panel after purchasing travel ultimate pro #105077wensolutions
KeymasterHello
The reported issue is quite unlikely to occur. In our side, the customizer is working perfectly fine.
Screenshot : https://prnt.sc/ozfz0x
Please verify the issue by switching to the default theme i.e Twenty Nineteen. Also, to inspect the issue further, we will be needing your site login credentials.
Please provide the credentials in the given address : support@wptravel.io
Regards!
wensolutions
KeymasterHello
As much as we would love to help you, we are actually unable to help you without getting to inspect the site thoroughly.
If the forum is inappropriate for you to post the URL, kindly send the mail mentioning your site URL in the given address : support@wptravel.io
We will inspect further and get back to you once we get the URL.
Regards!
August 29, 2019 at 4:11 am in reply to: The links on the front page slider do not show on the mobile version #105023wensolutions
KeymasterHello @lindajerlamgmail-com,
Please add below given CSS to change the color in the responsive device.
@media only screen and (max-width: 479px){ .slider-buttons a { background: #dd9933 none repeat scroll 0 0; } }Hope this helps.
Thank you.
wensolutions
KeymasterHello @dig,
As for the design issue, can you please provide your site URL so that we can provide the precise fix on this?
Now for the relative post section, it is controlled through the WooCommerce so, please refer to below given link and use the filter in your child theme functions.php file.
https://docs.woocommerce.com/document/change-number-of-related-products-output/
Hope this helps.
If you have any confusion related to the above query then kindly let us know.
Thank you.
wensolutions
KeymasterHello
When we tested the reported issue on our side, we could not replicate it and everything is working perfectly fine in our side. Have you set the homepage sections from the customizer as well ?
By that we mean, have you enabled the sections as slider on the front page and selected the page/posts from where you want to fetch the content from ? Go to, Admin Panel > Appearance > Customize > Featured Slider > Slider Type and select the Slider Type.
Screenshot : https://prnt.sc/oyyety
Please verify issue by following the above instruction. If the issue still persist, kindly let us know.
Best Regards!
August 29, 2019 at 12:26 am in reply to: The links on the front page slider do not show on the mobile version #105016wensolutions
KeymasterHello
Actually we are having problem understanding your exact issue. Can you please provide us with your site URL and screenshot of the issue that you have pointed so that we can provide you with a precise fix.
Best Regards!
wensolutions
KeymasterHello
Yes upon the theme renew, users will have the access to the premium support as well. Feel free to reach back to us if you have any queries. We will be more than happy to assist you further as much as the scope of the support forum allows us to.
Best Regards!
wensolutions
KeymasterHello
Actually we are not quite clear about your query. Can you please elaborate the issue further along with a screenshot so that we can inspect the issue further ?
Regards!
wensolutions
KeymasterHello
The theme is designed in such a way that the section that are placed in the front page are highlighted with its own details. Due to this reason in this theme and in any other theme, background image cannot be displayed in the front page.
Hope this clears your confusion.
Best Regards!
wensolutions
KeymasterHello @dig,
Have you used the latest version of the theme?
When we tested the theme locally, we are unable to find such an issue.
So please make sure to use the latest version fo the theme which is 2.4.
If the issue still persists with the latest version then kindly let us know.
Thank you.
wensolutions
KeymasterHello @simsdesign,
There has been no blocking issue so we have not released the update as for now but we will definitely release the update making some enhancements in the theme.
As for charging query, we only asked the user to hire a customizer if it requires higher code customization for the additional feature that is not available in the theme.
Further, if you have any query/confusion regarding the theme then kindly let us know.
Thank you
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