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Viewing 15 posts - 691 through 705 (of 8,657 total)
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  • in reply to: Multiple questions #126960
    wensolutions
    Keymaster

    Hello,

    Please provide us the screenshot of the individual post where it says “There is no excerpt because this is a protected post” so that we can be more clear and help you with a fix.

    Regards.

    in reply to: Featured Post SLider #126958
    wensolutions
    Keymaster

    Hello,

    Regarding your query, you can enable the section to make it display on the front page following the path Admin Panel > Appearance > Customize > Frontpage > Main Slider and enable and display the content as per your requirement.

    You can refer to the below-given documentation to be more clear on how to setup slider.

    https://themepalace.com/instructions/themes/travel-master/#doc-main-slider-14

    Hope this helps.

    If you have further queries, let us know.

    Regards.

    in reply to: Header on mobile and tablet issue #126909
    wensolutions
    Keymaster

    Hello,

    Regarding your query, actually, the image size is the problem for the image to fit as per the devices. Also, this is the CSS we have given below is by reducing the height of the image so you can use this following the path Admin Panel > Appearance > Customize > Additional CSS,

    @media(max-width: 991px){
        #page-site-header{
            height: unset;
            padding: 405px 0 162px;
            background-attachment: unset;
        }
    }
    @media(max-width: 575px){
        #page-site-header{
            padding: 271px 0 162px;
        }
        #page-site-header .wrapper{
            top: 63%;
        }
    }

    Hope this helps.

    Regards.

    in reply to: I cannot customize my site #126912
    wensolutions
    Keymaster

    Hello @adelsn39,

    We would like to apologize for the trouble.

    We again tested the issue on our side and was working fine. Also, when upon inspecting your site, we were unable to find the issue and we do not have the access to the debug file. The issue may be related to the server configuration as well.

    So we need to see the debug file and for this, we need your FTP access. So please send in the FTP access in the email mentioned above.

    Hoping to hear from you soon.

    Thank you.

    in reply to: Mobile Version Menu #126911
    wensolutions
    Keymaster

    Hello,

    the issue is very unlike to occur. So, please once verify that you have activated any third party plugin or not as this might be raising the issues. So please once deactivate the plugins one by one and verify the issue.

    As everything is working fine on our side, if the issue still persists after a third party plugin inspection then please provide us with your site URL so that we can inspect further in detail about the design issues.

    Hope this helps.

    Regards.

    in reply to: Multiple questions #126904
    wensolutions
    Keymaster

    Hello,

    Please find answers to your queries below:

    Query 1. How can I get the menu to be in one line?

    Response: Regarding your query, the menu adjusts as per the menus list, it only fits up to the word that is on the first line, you can either make menus name short so it can adjust the one which is on the other line.

    Query 2. How can I remove where it says “There is no excerpt because this is a protected post.” ?

    Response: Regarding your query, when we inspected your site URL, we found that the content showing “There is no excerpt because this is a protected post.” is in the post itself so you can go to the individual post and remove that content following the path Admin Panel > Posts > Individual post(edited).

    Query 3. How to remove the words “Blog” in the header image?

    Response: You can add the below given CSS following the path Admin Panel > Appearance > Customize > Additional CSS to remove ‘Blog’ from the header.

    .home .page-header{
    display: none;
    }

    Hope this helps.

    If you have further queries, let us know.

    Regards.

    in reply to: Thumbnail issue #126896
    wensolutions
    Keymaster

    Hello,

    Regarding your query, please update to the latest version of the theme and also make sure to verify the issue has been resolved in the recent version too.

    Further, please provide us the specific screenshot of the section where you have mentioned the issue about.

    Also, make sure you have updated the thumbnail size form the media as mentioned in the screenshot below:

    https://prnt.sc/t46jzq

    Even if this does not help then kindly let us know.

    Regards.

    in reply to: Cambiare la visuale del sito da mobile #126894
    wensolutions
    Keymaster

    Hello,

    Please find answers to your queries below:

    Query 1: Unfortunately I continue to see the chain as an icon of Tripadvisor. Please can you tell me how can I solve this problem? The link of my website is: https://wantours.com/?v=e4187bfd8f92

    Response: Make sure you add the correct site URL in the custom link as shown in the screen record below. Once please verify by repeating the process of previous screen record. Also, if issue persists, please provide us the screen record on how you have been doing the process.

    Query 2: Regarding the mobile device, I want to adapt the vision from the PC.So I’d like to have the same vision of PC when I browse from the mobile device. For example, pictures on top are cut from a mobile device, different from PC. Also, the plugin for searching is in vertical, from pc is horizontal.

    Response: Regarding your query, the images and content adjust its size as per the screen as the font size and images everything looks small in the mobile devices. But you can hire a customizer and make the design look as per your requirement as it requires hardcore coding.

    Query 3: I’d like to change the color of the text in this area of my website. Now it’s grey, I’d like to change it in black. Also, I want to remove numbers before the title.

    Response: To change the color of the text you can add the below given CSS following the path Admin Panel > Appearance > Customize > Additional CSS

    .home #adventure .tab-content-wrapper .entry-content p {
    color: #1d1b1b;
    }

    Another query to remove the numbers before the title is the feature given by the theme and there is no way to remove it by the CSS.

    Query 4: If you take a look at my website, the section search has a part ” EX trekking” and I want to change it cause I don’t have any tour for trekking.

    Response: Regarding your query, you can add the below-given code in the child theme’s function.php file. You should not make any modification directly in your parent theme as all of the customizations will be lost upon update to the latest version of the plugin. So please go through the child theme for the changes.

    You can refer to the below link on how to create a child theme.

    wptravel.io/how-to-create-a-child-theme/

    function customized_placeholder_strings( $placeholder ) {
        $placeholder = __( 'Your text', 'wp-travel' );
        return $placeholder;
    }
    add_filter( 'wp_travel_search_placeholder', 'customized_placeholder_strings' );

    Hope this helps.

    If you have further queries, let us know.

    Regards.

    in reply to: Gallery images are blurry #126893
    wensolutions
    Keymaster

    Hello @morganbcantrell,

    Can you please once regenerate the plugin using the plugin mentioned below?

    https://wordpress.org/plugins/regenerate-thumbnails/

    Also, make sure you have updated the thumbnail size form the media as mentioned in the screenshot below:

    https://prnt.sc/t46jzq

    Even if this does not help then kindly let us know.

    Thank you.

    in reply to: I want to renew the licence, how to ? #126890
    wensolutions
    Keymaster

    Hello,

    All of our premium themes come with the initial 1 year of Subscription i.e. you can download the updates till 1 year of purchase date. But after one year, you will need to renew your subscription in order to continue downloading updates.

    For the renewing process, you have to simply buy the new theme and use the license that you get from the new purchase.

    If you’re unable to access to buy the license, email: info[at]themepalace.com

    Regards.

    in reply to: I cannot customize my site #126884
    wensolutions
    Keymaster

    Hello,

    Thank you for the login details.

    When we inspected your site, we found that you have not updated to the recent version of the theme. Once, please verify the issue by updating to the latest version of the Magpaper Pro theme.

    Even if the issue persists, please get back to us and we will inspect further.

    Regards.

    in reply to: Header #126875
    wensolutions
    Keymaster

    Hello,

    Regarding your query, the issue with the header image i.e., while removing the header image also the pages show the image is the known issue so we have informed the theme author about the issue. We will fix the issue and release the update soon.

    Further, the feature to add header images as per the pages is not available in the theme. This feature requires hardcore coding so you can consider hiring a customizer or our professional developer.

    https://themepalace.com/hire-a-customizer/

    Hope this helps.

    If you have further queries, kindly let us know.

    Regards.

    in reply to: thumbnails in gallery slider #126868
    wensolutions
    Keymaster

    Hello,

    Regarding your query, the screen record of the section would be a great help for us to inspect.

    Also, you make your site working so that we can inspect the detail.

    Hoping for your kind cooperation.

    Regards.

    in reply to: Cambiare la visuale del sito da mobile #126867
    wensolutions
    Keymaster

    Hello,

    Regarding your query related to the social menu icon, you can follow the path Admin Panel > Appearance > Customize > Menus > Social Menus and social link to display a social icon in the header section. You can refer to the screen record given below for detailed assistance.

    https://www.loom.com/share/3a469ddae12c4a7cb33da8a1ffef5ca5

    Also, regarding your query about the site on a mobile device, the theme is mobile compatible and you can use the site on mobile devices too. In case you found some layout issues, please let us know so that we can fix the issues likewise.

    Hope this helps.

    Regards.

    in reply to: Page Editing #126865
    wensolutions
    Keymaster

    Hello,

    Glad we could help you.

    Regards.

Viewing 15 posts - 691 through 705 (of 8,657 total)