Home › Forums › Pro Themes › Signify Pro › License activation – “No theme license” in dashbord
Tagged: license key
- This topic has 9 replies, 3 voices, and was last updated 3 years, 10 months ago by
wensolutions.
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AuthorPosts
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October 22, 2020 at 7:53 am #136831
Birgitte Romer Sorensen
ParticipantHi, I just bought a license for Signify. But I have no “Theme License” -line in the Dashbord menu. Where should I enter the license key?
site: http://www.cbdnaturensvej.dk
Kind regards
BirgitteOctober 22, 2020 at 8:01 am #136833wensolutions
KeymasterHello,
First of all, thank you for purchasing Signify pro Theme.
Please go through the below instruction in order to activate and set license.
https://themepalace.com/tutorials/activate-themes-license/
Hope this helps.
If you have further queries/confusion, let us know.
Regards.
October 22, 2020 at 8:09 am #136836Birgitte Romer Sorensen
ParticipantHi,
I have been through the tutorial. My problem is, that there’s no line saying “Theme License” in the Dasboard menu. Thus I can’t enter the license key!Kind regards
October 22, 2020 at 8:27 am #136843wensolutions
KeymasterHello,
Regarding your query, please make sure you have :
1. Added premium theme zip , as free theme won’t give you option for the theme license.
2. You have created account in ThemePalace.Hoping for your kind co-operation.
Regards.
October 23, 2020 at 10:26 am #136900Judith Gaffert
ParticipantHaving the same problem here. paid for signify pro but there is no license appearing in my dashboard.
October 24, 2020 at 1:32 am #136941wensolutions
KeymasterHello @JUDITHGAFFERT,
Regarding your query, the above thread of conversation might be helpful so please go through above cases and even if the issue persists, please provide us with the proper screenshots so that we can be clear and help you.
Regards.
October 24, 2020 at 3:22 am #136950Judith Gaffert
ParticipantThis forum does not seem to have an option to upload a screenshot. My account page in themepalace is not showing any licence. It just says:
You have not made any purchases
You have not purchased any downloads
I did buy the theme and even received the receipt. Don’t know why it is not showing up in my account page. All the steps described above seem possible after i can actually see the theme in my account page.
October 24, 2020 at 9:11 am #136965wensolutions
KeymasterHello,
Regarding your query, please once follow the instruction link given below that might help you.
https://themepalace.com/instructions/themes/signify-pro/#doc-approach-i-from-your-admin-dashboard-3
If the issue still persists, please provide us screenshot.
You can directly copy the screenshot URL and paste it here.
Thank you.
October 24, 2020 at 11:15 am #136984Judith Gaffert
ParticipantHi, the instructions you’ve given are ok to follow if your purchases are visible but that’s the point, as we mentioned in our message. My account-page only says this:
**
From your account dashboard you can view your Purchase History and Download History
EDIT PROFILE
LOG OUT
You have not made any purchasesYou have not purchased any downloads
**In my e-mail I do have the confirmation of the purchase (Signify Pro) and on my Creditcard I can see a reservation of the amount (28th of october).
Hope you have another solution, thanks in advance!
Kind regards,
JudithOctober 25, 2020 at 12:49 am #137030wensolutions
KeymasterHello,
If you’re unable to access the previous purchase then reset the license. So, you can send an email describing your issue at the below given email.
email: info[at]themepalace.com
Hope this helps.
Regards.
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