Jetpack has locked your site's login page.

This topic has 6 replies, 2 voices, and was last updated 3 years, 3 months ago by wensolutions.

Viewing 7 posts - 1 through 7 (of 7 total)

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October 9, 2019 at 5:50 am #107448

jamienna
Participant

Hi there,
The trip details were appearing before but we had to deactivate WP Travel plugin because we’re testing what plugin is causing another issue.
We have been trying to activate it again since yesterday but we are getting a 504 gateway error.
We already contacted our hosting provider and they said that they also can’t activate it on their end and they advised that we contact the plugin developer.
Can you please help on this? We can’t see all trips that we have entered because we can’t activate the plugin.
Thanks.

October 10, 2019 at 12:13 am #107496

wensolutions
Keymaster

Hello

Can you please provide us with your admin login credentials so that our developers can carry out with the further inspection regarding the issue ?

Please provide the credentials in the given address : support[@]wptravel.io

Hope to hear from you soon.

Regards!

October 10, 2019 at 12:19 pm #107532

jamienna
Participant

Hi,
I have just sent the email with login details to your support@ email.
It came from jhoenna2011[at]gmail[dot]com.
I also used the same subject from the one here so you can quickly know that it’s the same concern from this one and I also included a link to this ticket.
Highly appreciate a quick response.
Thank you.

October 10, 2019 at 10:18 pm #107551

jamienna
Participant

Hi,
How’s the issue?

October 10, 2019 at 11:53 pm #107554

wensolutions
Keymaster

Hello

We are looking after your issue and we will get back to you as soon as possible.

Hoping for your kind co-operation.

Regards!

October 11, 2019 at 12:02 am #107555

jamienna
Participant

Hi,
I appreciate that you acknowledged my concern.
Hope to get it resolved soon.
Thank you.

October 11, 2019 at 12:10 am #107557

wensolutions
Keymaster

Hello

We inspected your site thoroughly and now, WP Travel seems to be working perfectly fine. The issue was there due to the stored cache. We cleared the cache of your site and we were able to activate the plugin.

If the issue repeats again, please clear the cache and verify the issue.

For any further query/confusion, feel free to reach back to us.

Regards!
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