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Can you please elaborate your problem in detail so that we can help you.?
In the meanwhile, if your having problem with license activation you can refer to this article.
http://themepalace.com/tutorials/activate-themes-license/
Thanks
Ok. I followed all of the steps. Put my licence key in the field “Licence key”. click “Activate Licence” but nothing happens. Under the field I can still see “site is inactive”.
Very puzzled. What is the problem?
Was your License Key previously activated in some other domain or while site was in staging ?
License key is unique and valid per domain.
No. The site has remained in the same domain and was never activated. When I click on activate it just does nothing. Does not even return an error message.
This is the message that is shown in the dashboard:
Education Hub Pro License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.
As above I have repeated the process endless times. Nothing.
Ok discovered the problem.
With qtranslate-X the activation will not work. Disabled the plugin. Repeated. Now it has activated. You should advise to turn off all plugins before activating.
Nope… if I turn the plugin back on it will still say site is inactive!
Activation does not work with qtranslate-x
Hello @iacovoni
We are glad to know that you have solved your issue with your effort.
As much as I would love to help you but moreover it seems that this issue is related to qtranslate-X plugin that you have installed.
Since this is plugin issue, you will get more help form particular plugin support forum.
Try posting your issue here https://wordpress.org/support/plugin/qtranslate-xHope this will help you.
Let us know how it goes.Best Regards!!
Will the theme continue to work even without activation? It’s a very bad news for me to learn that it is not compatible with qtranslate!
To let us inspect your product key issue in your dashboard, please contact us through Update Key Support Form .
Ok update… i was so put off that I tried making another wp on the same website and copying all the files… but then magically the key thing started to work again. Hope it will continue… Thanks a lot. If I have any problems I will post here.
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