- This topic has 6 replies, 2 voices, and was last updated 8 years, 4 months ago by .
Viewing 7 posts - 1 through 7 (of 7 total)
Viewing 7 posts - 1 through 7 (of 7 total)
- You must be logged in to reply to this topic.
Home › Forums › Pro Themes › Education Hub Pro › Cannot update and now I'm receiving inactive message
I am receiving a not authorized message when I try to update this theme and now I am receiving “your key is inactive” message. Is there something I need to check? The website appears to come up with no problem and the update notification is gone.
The website is http://www.mdxa.org.
Thanks,
Megin
Did you previously activate the License Key in any secondary domain while you were in staging server or any similar domain ? If so, license key won’t work once it was already activated.
If this is the case, please deactivate the existing instance and activate it in your primary domain http://www.mdxa.org.
No, but I will try to deactivate and activate it again. Thanks.
Megin
Under My Account/Manage Sites the Site URL reads mdxa.org/wordpress_site/. Do I have to deactivate the site and then add the site again as mdxa.org?
Thanks,
Megin
Yes, of course. Please deactivate Key on mdxa.org/wordpress_site/ site and activate only in your main domain mdxa.org/ . It should work fine after that.
Let us know how it goes!.
Looks like we are good to go. Thanks!
If you have problem with downloading the latest 2.1.1 version or downloaded theme is corrupt. Please try downloading the zip file from your Theme Palace account. This issue is now fixed.
Apology for inconvenience.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |