June 3, 2016 at 2:55 am #9519clarkmahidolParticipant
I copied and pasted the license key into WordPress, pressed the activation button, and the pro version did not activate.
I de-activated all of my plugins and tried again. The pro version still didn’t activate.
I am running WordPress on a local server. Is this the reason why the pro version won’t activate, or is there another reason?June 3, 2016 at 5:03 am #9520
Yes, the problem could be because that you are trying to activate the PRO version in your localhost or local server but not in access to the internet. Because the key should be validate with the Theme Palace server.June 3, 2016 at 8:18 am #9531DAVID OYETUNJIParticipant
Please guide me on how to activate my API key.June 4, 2016 at 4:52 am #9575
Please read this blog tutorial to activate the theme license key.
Or, fill up Update Key Support Form for direct support if you still have the problem in implementing API key.
Thank you!February 2, 2020 at 9:40 pm #115536Sachin GuptaParticipant
I Just purchased this theme for my website itngschoolcom. Please help me. I am stuck with theme Licence Activation problem.
I am getting “License status is unknown” message. I am using child theme with name itng-school.February 3, 2020 at 1:29 am #115565
Regarding your query about the license, once you check the following setting which might help resolve your license issue.
1. Once enter the correct license key.
2. Also if you have used the license key for another site then you have to reset the license key. The license once used for a site won’t support until it is reset.
3. There might be a cache or server issue.
Regards.February 3, 2020 at 6:10 am #115583Sachin GuptaParticipant
Many Thanks for your reply.
Please let me know. How can i reset license key for same website. I repeat i am not using it on any other website. I am only using it on https://www.itngschool.com. Actually in my first attempt key got activated. When i have added and activated child theme, again i got message to activate the theme. Please let me know, how can i reset the theme. I am using license of any theme first time. Please help me.February 3, 2020 at 6:35 am #115588
As per your query, using the same domain and activating the child theme has to do nothing with the license. Only if you use license for a different site, you have to reset. So, once send the screenshot marking the issue you faced.
Regards.February 3, 2020 at 11:10 pm #115639
We immediately deleted the screenshot you sent. Please do not post your license key and any other private information in the public forum.
Please provide your login detail in the email given below,
Regards.February 4, 2020 at 7:17 am #115691
We are verifying the issue on our side so we will get back to you after figuring out the issue.
Hoping for your kind co-operations.
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