Home › Forums › Pro Themes › Personify Pro › "Instagram has returned invalid data."
- This topic has 10 replies, 2 voices, and was last updated 3 years, 6 months ago by wensolutions.
September 12, 2019 at 12:01 am #105954
Customizing ▸ Home Page
Social Feeds Section
The home page is now showing the error in the Topic Title above instead of the Instagram feed. There has been no changes on the WordPress site. A change on Instagram’s end?
http://www.instagram.com/budrocket1September 12, 2019 at 3:40 am #105972
When we tested the latest version of the theme, the Social feed section is working fine.
So please make sure you have added correct token and also make sure you have the latest version of the theme.
Also, please perform the plugin conflict check as the issue may have raised due to the conflict with the third party plugin.
Thank you.September 12, 2019 at 6:28 pm #106014
I am running Personify Pro version 1.5.3. Disabling all plug-ins except the RECOMMENDED plug-ins for Personify Pro still results in the same error.September 16, 2019 at 3:42 pm #106217
This is still an issue running the latest version of Personify Pro 1.5.3 with no third-party plugins and with only RECOMMENDED plugins.September 17, 2019 at 3:03 am #106246
Please have a look into the screen record below:
The Instagram feeds are displaying fine.
Please follow the steps in the screen record properly and if the problem still persist then kindly let us know.
Thank you.September 17, 2019 at 7:26 pm #106272
When I look under Widgets, there is nothing listed in any of the Footer sections.
The only place I can modify the Instagram setting is in the theme itself under the Social Feeds Section.
Lastly, based on your video, there is no documentation for Personify Pro regarding adding a Token ID from Instagram.September 18, 2019 at 1:39 am #106282
When we inspected the issue further, we found that currently, Instagram has changed its setting so instead of using the username, we are releasing the update where you can use the token to display the feed.
The update will be released soon fixing the issue.
Thank you.September 19, 2019 at 7:39 pm #106425
Thank you for the confirmation of the issue. I look forward to the new version being released that addresses this issue. Do you have an ETA?
Thank you.September 19, 2019 at 11:54 pm #106427
Currently, our developer team is working for the fix however, we are not able to give the exact time. We will try to release the update as soon as possible.
Hoping for your kind co-operation
Regards!September 20, 2019 at 7:04 pm #106486
Version 1.5.4 was released and I have applied it with the correct Instagram Token ID, and it’s working. Thank you.September 22, 2019 at 11:49 pm #106565
Glad it worked.
If you have any issues further then kindly let us know.
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