Home Forums Pro Themes Personify Pro "Instagram has returned invalid data."

Tagged: 

This topic contains 10 replies, has 2 voices, and was last updated by  wensolutions 3 weeks, 4 days ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #105954

    Todd Woodward
    Participant

    Customizing ▸ Home Page
    Social Feeds Section

    The home page is now showing the error in the Topic Title above instead of the Instagram feed. There has been no changes on the WordPress site. A change on Instagram’s end?

    http://www.buddywoodward.com
    http://www.instagram.com/budrocket1

    #105972

    wensolutions
    Keymaster

    Hello,

    When we tested the latest version of the theme, the Social feed section is working fine.

    So please make sure you have added correct token and also make sure you have the latest version of the theme.

    Also, please perform the plugin conflict check as the issue may have raised due to the conflict with the third party plugin.

    Thank you.

    #106014

    Todd Woodward
    Participant

    I am running Personify Pro version 1.5.3. Disabling all plug-ins except the RECOMMENDED plug-ins for Personify Pro still results in the same error.

    #106217

    Todd Woodward
    Participant

    This is still an issue running the latest version of Personify Pro 1.5.3 with no third-party plugins and with only RECOMMENDED plugins.

    #106246

    wensolutions
    Keymaster

    Hello,

    Please have a look into the screen record below:

    https://www.loom.com/share/87b8c55e839b4d3d93c7bb433b0b9a1f

    The Instagram feeds are displaying fine.

    Please follow the steps in the screen record properly and if the problem still persist then kindly let us know.

    Thank you.

    #106272

    Todd Woodward
    Participant

    When I look under Widgets, there is nothing listed in any of the Footer sections.

    The only place I can modify the Instagram setting is in the theme itself under the Social Feeds Section.

    See screenshots:
    https://drive.google.com/file/d/1JEUvRDWze-1XzXgh0RoyGSFJ-C_ki7R3/view?usp=sharing
    https://drive.google.com/file/d/1ywB58MOkEfIEywBNIaUyXUWC74V6uP2T/view?usp=sharing

    Lastly, based on your video, there is no documentation for Personify Pro regarding adding a Token ID from Instagram.

    #106282

    wensolutions
    Keymaster

    Hello,

    When we inspected the issue further, we found that currently, Instagram has changed its setting so instead of using the username, we are releasing the update where you can use the token to display the feed.

    The update will be released soon fixing the issue.

    Thank you.

    #106425

    Todd Woodward
    Participant

    Thank you for the confirmation of the issue. I look forward to the new version being released that addresses this issue. Do you have an ETA?

    Thank you.

    #106427

    wensolutions
    Keymaster

    Hello

    Currently, our developer team is working for the fix however, we are not able to give the exact time. We will try to release the update as soon as possible.

    Hoping for your kind co-operation

    Regards!

    #106486

    Todd Woodward
    Participant

    Version 1.5.4 was released and I have applied it with the correct Instagram Token ID, and it’s working. Thank you.

    #106565

    wensolutions
    Keymaster

    Hello,

    Glad it worked.

    If you have any issues further then kindly let us know.

    Thank you.

Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in to reply to this topic.