Home Forums Free Themes Daily Insight Issues loading on iPhone

This topic contains 5 replies, has 2 voices, and was last updated by  wensolutions 2 years, 3 months ago.

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  • #39359

    travelingwithmax
    Participant

    Anyone having issues with their website with a Daily Insight theme loading on iPhone? I’ve tried on two devices now and it doesn’t work on iPhone at all. When loading, I get a message that says “A problem occurred with this webpage so it was reloaded” and then it doesn’t load properly, then the message pops up again, and so on.

    I just installed this theme yesterday and was re-working my site to work with this theme but will have to discontinue and find a new theme if there isn’t a way to resolve this issue.

    #39402

    wensolutions
    Keymaster

    Hello @travellingwith max,

    While we have tested locally in our side, We didnot find any issues you have mentioned.
    So, We would insist you to check the site URL of this theme:
    http://themepalace.com/theme-demo/?demo=eXN0SGZLekJuQmNubU5JeVpsS2dkdz09

    If the problem still persists, please let us know and also post your site URL so that we can further inspect.
    Best Regards!!

    #39419

    travelingwithmax
    Participant

    I just checked the link you sent, and here are the issues:

    1. The link you just sent, which I checked on my iPhone, loaded the desktop version of the website, which isn’t what should load on a phone. There is a different design, as this is supposed to be responsive, that loads on a phone. This did load correctly, however.
    2. If you go on an iPhone and use Safari or Chrome, my website (travelingwithmax.com) does not load properly. I have tested on multiple devices.

    I love the design of this theme, but unfortunately it’s not usable if users can’t load the homepage.

    #39477

    wensolutions
    Keymaster

    Hello @travelingwith max,

    As we have checked the issue with the latest version , we are unable to find such issue . So please try deactivating the third party used and verify the issue .

    The demo version also does not have such issue as you mentioned . Please check the link below once in the iphone.

    https://themepalacedemo.com/daily-insight/

    If this does not solve the issue , please write back to us.

    Best Regards!!

    #39675

    travelingwithmax
    Participant

    I’m not using a third party, I implemented your theme on my WordPress site and haven’t changed any code. Not sure what you mean by third parties. All I’ve done are some of the customizations that you make available and it clearly does not work.

    #39720

    wensolutions
    Keymaster

    Hello @travelingwith max,

    We apologize for inconveniences.

    From third parties we meant any third party plugin you have used with the theme. The error might be due the use of the plugin for which we have not tested the compatibility of the theme with so try disabling them and see if it works.

    Hope this helps.

    Best Regards!!

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