Home Forums Pro Themes Travel Gem Pro Licence key not being activated

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This topic contains 6 replies, has 2 voices, and was last updated by  wensolutions 3 hours, 1 minute ago.

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  • Author
    Posts
  • #101133

    Paul Spillman
    Participant

    I am getting the following warning in the dashboard http://prntscr.com/o9xo4k and getting “Site is inactive.”

    #101134

    wensolutions
    Keymaster

    Hello

    The case for the licence not being activated can be either because your theme licence has expired or because you have used the licence key in some other domain and have not reset the licence to use in other domain.

    Can you please specify whether you have used the licence in some other domain before ?

    Hope to hear from you soon.

    Regards!

    #101136

    Paul Spillman
    Participant

    Its none of what you have suggested, have had the issue before and you had to reset the code, I think its because we use a child theme?

    #101137

    wensolutions
    Keymaster

    Hello

    The licence key has nothing to do with the child theme and hence, the issue is not there because of the child theme.

    Please send the licence reset request at info[@]themepalace.com and they will look forward to the issue.

    Regards!

    #101372

    Paul Spillman
    Participant

    Have don’t what you asked on the 4th July but not heard anything?

    #102236

    Paul Spillman
    Participant

    Still have issue with licence key not being activated?

    #102240

    wensolutions
    Keymaster

    Hello @paulo_232,

    Once we kindly request you to resend the email in the email address below:

    info[at]themepalace.com

    Thank you.

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