November 12, 2016 at 2:14 pm #23215raghunasParticipant
As and when i try to import to the Theme in WordPress and activate my License, it shows Inactive. Kindly take a look into thisNovember 13, 2016 at 12:07 am #23244
Sorry for the inconvenience having with the license key. Did you previously activated the license in any domain or while in staging by chance? If so, remove the license and try activating in the actual domain.
If still the problem persists, email to info[at]themepalace.com to check license validation and authentication issue.November 16, 2016 at 9:58 am #23417raghunasParticipant
Issue remains the same, I believe because of that Landing Page also having issues. Kindly take a note of this ASAP.November 17, 2016 at 2:34 am #23509
@raghunas, please email your site login details to info[at]themepalace.com so that we could inspect your license settings and status.
Thank you for patience!.January 10, 2017 at 11:54 am #28115victoriaParticipant
Dear Ser/ Madam
I have just purchased the theme Photo Perfect Pro and the payments went wel. But when tryed to activat the License Key is says that the status is unknown. Could you please help met with this problem.
Thank you in advanceJanuary 10, 2017 at 11:23 pm #28158
Normally the provided API key works well on majority of servers. If this is the first time installation then in this case, you need to contact your hosting support providers. Some servers blocks API with GET request while trying to authenticate and validate the user API Key.
If you have used key before on any installation or either on demo server then same key won’t work for other multiple domain since it is valid for single domain only. Try deactivating before you use it in actual domain.
Hope these tips would help you to figure out your case for license activation.April 4, 2017 at 5:55 am #37809Jos DiddenParticipant
I rebuild my website http://www.josdidden.nl and I installed photo Perfect Pro again. I try to activate the license key but I get the message that the key doesn’t match. I see that my key is correct. Could you help me getting Pro activated ?
Jos DiddenApril 4, 2017 at 6:10 am #37810
Hello @Jos Didden,
Please refer to this link for activating the license key:
If you still have any confusion while activating the license key, Please let us know and we will help you further.
Hope this helps,
Best Regards!!April 4, 2017 at 6:28 am #37812Jos DiddenParticipant
Thanks. But it doesn’t work. When I try to open License Key in = my account I do not reach my account to manage the name of the website. = When ik click in License Key nothing happens. Jos DiddenApril 6, 2017 at 3:47 am #37972
It could be because of License conflict against the domain. If you have activated it previously in any other domain it won’t work again for new domain. If this is the case, and if possible, please deactivate it in old domain and try to reactivate it in new domain.
For more detail, please read FAQ on license.
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