@bfausett21,

Server record shows the license key previously being activated and running in other domain and was still active. License key is unique per domain therefore cannot be reused in multiple domain. You need to deactivate it before you use it in other installation.

We have reset the old domain therefore it would now work in your current domain after activation.

Please confirm it and let us know if you have anything else.

Hello @marc, license-key is inactive possible because it is still active in test environment.

If possible, please remove / deactivate it from there and activate it in your actual domain.

For more detail, refer FAQs : http://themepalace.com/faq/#license-4

Thank you