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    Posts
  • July 13, 2018 at 3:23 am #75495
    micha009
    Participant

    Hello,
    I bought a license Key and installed the theme into a certain folder in the phase of development. As I switched the domain to the root file, the license got inactive!
    Can you please help me?
    I bought the license for the domain, not for a certain folder.
    Thankyou,
    Micha

    July 25, 2018 at 6:12 am #76322
    micha009
    Participant

    Hello,

    can you please answer me??
    I bought a license Key and installed the theme into a certain folder in the phase of development. As I switched the domain to the root file, the license got inactive!
    Can you please help me?
    I bought the license for the domain, not for a certain folder.
    Thankyou,
    Micha

    July 25, 2018 at 7:35 am #76324
    wensolutions
    Keymaster

    Hello @micha009,

    The issue may have arisen may be because you have already activated the license in the development phase. So upon switching to the live site, the license gets inactive.

    For your information, the license key which is valid for one site per purchase that you buy from your Theme Palace account i.e. it is only valid for one domain and one website.

    Also, the issue may have arisen because of the URL. You may actually, change the URL for currently active license key and for this please follow below given steps.

    – At first login to your Theme Palace account. There you will find the detail about your purchased theme. Here just click on “View License” link.

    screenshot :
    http://prntscr.com/jiyrtj

    – from this page you have to go to another page to manage the site by clicking on “Manage site” link.
    Screenshot:
    https://prnt.sc/jiysm6

    – Finally from here replace your previous site URL with the new one.

    Screenshot:
    https://prnt.sc/jiyum6

    Hope this helps.

    July 25, 2018 at 8:19 am #76325
    micha009
    Participant

    Hello wensolutions,

    thanks for your answer.
    I tried to replace the URL, but it is not possible to delete or edit the URL:
    https://prnt.sc/katm0i
    Should I deactivate the license and after that can I replace the URL?

    Cheers,
    Micha

    July 25, 2018 at 9:46 am #76326
    micha009
    Participant

    Hello wensolutions,

    I was just deactivating the license and after that I replaced the URL.
    Everything is fine now.

    Thankyou 🙂
    Micha

    July 25, 2018 at 11:44 pm #76378
    wensolutions
    Keymaster

    Hello @micha009,

    Glad that your issue is resolved.

    If you have any issues further then please let us know.

    Thank you.

    Regards!!

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