This topic contains 8 replies, has 2 voices, and was last updated by 
wensolutions 7 months, 2 weeks ago.
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Posts
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We have purchased the Pro version.
We failed to activate the license through the administrative panel, because our hosting server of our institution disallows web site from contacting other sites. Please advise how can we activate the license. Thanks.
We have contacted them earlier and they asked us to create a ticket here….
Hello @beta,
While activating the license, do you find any kind of issue or error message? If yes please provide the screenshot of the issue so that we can inspect the issue further.
Regards!!
Hi,
The screenshot is shown at
Thanks.
Hello @beta,
Did you get the message in the first setup or you have activated the license in other sites then activated here?
If you have previously activated in other sites then we need to reset your license key as the key will only work for one domain.
If you have got the message in the first set up then please contact us via email given below along with the screenshot.
Thank you.
Best Regards!!
hi,
we have emailed info@themepalace.com with all the screen captures of our account information, the license key, the screen shots that shows the error, and also our posts at support forum for a few days already. there is no reply. Our site keep on showing that “License status is unknown.”, while our account information shows that we have purchased the license, and used at the same domain. Please advise.
Hello @beta,
We would like to apologize for the trouble.
We will soon contact you via email about the issue.
Thank you.
Regards!!
Hello @beta,
Can you please provide your login detail in the email given below for the inspection?
wensolutions[at]gmail.com
Hoping to hear from you soon.
Thank you.
Best Regards!!
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