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This topic contains 8 replies, has 2 voices, and was last updated by  wensolutions 4 months, 3 weeks ago.

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  • Author
    Posts
  • #89818

    beta
    Participant

    We have purchased the Pro version.

    We failed to activate the license through the administrative panel, because our hosting server of our institution disallows web site from contacting other sites. Please advise how can we activate the license. Thanks.

    #89827

    wensolutions
    Keymaster

    Hello @beta,

    Please contact to the respective department via email given below:

    info@themeplace.com

    Regards!!

    #89829

    beta
    Participant

    We have contacted them earlier and they asked us to create a ticket here….

    #89832

    wensolutions
    Keymaster

    Hello @beta,

    While activating the license, do you find any kind of issue or error message? If yes please provide the screenshot of the issue so that we can inspect the issue further.

    Regards!!

    #89902

    beta
    Participant

    Hi,

    The screenshot is shown at
    error message

    Thanks.

    #89913

    wensolutions
    Keymaster

    Hello @beta,

    Did you get the message in the first setup or you have activated the license in other sites then activated here?

    If you have previously activated in other sites then we need to reset your license key as the key will only work for one domain.

    If you have got the message in the first set up then please contact us via email given below along with the screenshot.

    info@themepalace.com

    Thank you.

    Best Regards!!

    #90177

    beta
    Participant

    hi,

    we have emailed info@themepalace.com with all the screen captures of our account information, the license key, the screen shots that shows the error, and also our posts at support forum for a few days already. there is no reply. Our site keep on showing that “License status is unknown.”, while our account information shows that we have purchased the license, and used at the same domain. Please advise.

    #90207

    wensolutions
    Keymaster

    Hello @beta,

    We would like to apologize for the trouble.

    We will soon contact you via email about the issue.

    Thank you.

    Regards!!

    #90213

    wensolutions
    Keymaster

    Hello @beta,

    Can you please provide your login detail in the email given below for the inspection?

    wensolutions[at]gmail.com

    Hoping to hear from you soon.

    Thank you.

    Best Regards!!

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