We failed to activate the license through the administrative panel, because our hosting server of our institution disallows web site from contacting other sites. Please advise how can we activate the license. Thanks.
we have emailed email@example.com with all the screen captures of our account information, the license key, the screen shots that shows the error, and also our posts at support forum for a few days already. there is no reply. Our site keep on showing that “License status is unknown.”, while our account information shows that we have purchased the license, and used at the same domain. Please advise.
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