Home Forums Pro Themes University Hub Pro License will not update

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #113526
    Jennifer Sims
    Participant

    Dear Support, I’ve updated my theme yet my licence is telling me when I put in the API key it is unknown. Could you please advise.

    Kind regards Jen

    #113529
    wensolutions
    Keymaster

    Hello,

    As the issue is about the license, make sure you added the correct license key. The license key you got while purchasing the theme from the theme palace is the one you need to add.

    Actually, all our premium themes come with an initial 1 year of Subscription. This means that you can download the updates and get private support forum access until 1 year of purchase date.

    Regarding your query, the issue might have raised due to the expiration of the license of the theme. So, please make sure that the license has not been expired.

    If everything is fine regarding the license, then can you please provide us with a specific screenshot of the error message, you are facing while updating the theme to the latest version?

    Hope this helps.

    If you have further queries, let us know.

    Thank you.

    #113533
    Jennifer Sims
    Participant

    The licence key is correct and has been checked several times, the theme hasn’t expired yet, it is due on the 13 February 2020. It has occurred when I updated the theme.

    #113535
    wensolutions
    Keymaster

    Hello,

    Please send us the screenshot of the issue you are facing.

    Regards.

    #113553
    Jennifer Sims
    Participant

    Before sending a screen shot the issue the API does not activate.

    I would you like a screen shot sent through the email I have received?

    #113556
    wensolutions
    Keymaster

    Hello,

    Please do send the screenshot of the issue at wensolutions[at]gmail.com.

    Regards.

    #113614
    wensolutions
    Keymaster

    Hello @TASS1989,

    The image you have sent is not being displayed, you can use light shot to get the screenshot,

    https://app.prntscr.com/en/download.html

    The image will help us figure out the exact issue.

    Regards.

    #113588
    tass1989
    Participant

    We are experiencing the same issue after the last theme update.

    Error message on Dashboard:

    “Education Hub Pro Child License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.”

    Checking the Theme License is says status is unknown with the correct license key. I click activate license, the page refreshes, but the license is still listed as unknown.

    License Unknown
    Dashboard message

    #113847
    Tom Kaeslin
    Participant

    I experience the same problem –

    Restaurantz Pro License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.

    I got it from the link but still the message does not change

    #113850
    Tom Kaeslin
    Participant

    sorry, just found it – it was registered under a different URL – so now I updated the correct URL in my Theme Palace account and it worked !

    #113855
    wensolutions
    Keymaster

    Hello @TOMTOMS-NAGOYA,

    Glad you found the workaround.

    If you have further queries, let us know.

    Thank you.

Viewing 11 posts - 1 through 11 (of 11 total)
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