Home › Forums › Pro Themes › University Hub Pro › License will not update
- This topic has 11 replies, 4 voices, and was last updated 4 years, 8 months ago by tass1989.
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January 8, 2020 at 11:44 pm #113526Jennifer SimsParticipant
Dear Support, I’ve updated my theme yet my licence is telling me when I put in the API key it is unknown. Could you please advise.
Kind regards Jen
January 9, 2020 at 12:57 am #113529wensolutionsKeymasterHello,
As the issue is about the license, make sure you added the correct license key. The license key you got while purchasing the theme from the theme palace is the one you need to add.
Actually, all our premium themes come with an initial 1 year of Subscription. This means that you can download the updates and get private support forum access until 1 year of purchase date.
Regarding your query, the issue might have raised due to the expiration of the license of the theme. So, please make sure that the license has not been expired.
If everything is fine regarding the license, then can you please provide us with a specific screenshot of the error message, you are facing while updating the theme to the latest version?
Hope this helps.
If you have further queries, let us know.
Thank you.
January 9, 2020 at 1:27 am #113533Jennifer SimsParticipantThe licence key is correct and has been checked several times, the theme hasn’t expired yet, it is due on the 13 February 2020. It has occurred when I updated the theme.
January 9, 2020 at 1:34 am #113535wensolutionsKeymasterHello,
Please send us the screenshot of the issue you are facing.
Regards.
January 9, 2020 at 3:50 am #113553Jennifer SimsParticipantBefore sending a screen shot the issue the API does not activate.
I would you like a screen shot sent through the email I have received?
January 9, 2020 at 4:59 am #113556wensolutionsKeymasterHello,
Please do send the screenshot of the issue at wensolutions[at]gmail.com.
Regards.
January 10, 2020 at 12:48 am #113614wensolutionsKeymasterHello @TASS1989,
The image you have sent is not being displayed, you can use light shot to get the screenshot,
https://app.prntscr.com/en/download.html
The image will help us figure out the exact issue.
Regards.
January 10, 2020 at 2:07 am #113588tass1989ParticipantWe are experiencing the same issue after the last theme update.
Error message on Dashboard:
“Education Hub Pro Child License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.”
Checking the Theme License is says status is unknown with the correct license key. I click activate license, the page refreshes, but the license is still listed as unknown.
January 13, 2020 at 11:58 pm #113847Tom KaeslinParticipantI experience the same problem –
Restaurantz Pro License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.
I got it from the link but still the message does not change
January 14, 2020 at 12:12 am #113850Tom KaeslinParticipantsorry, just found it – it was registered under a different URL – so now I updated the correct URL in my Theme Palace account and it worked !
January 14, 2020 at 2:01 am #113855wensolutionsKeymasterHello @TOMTOMS-NAGOYA,
Glad you found the workaround.
If you have further queries, let us know.
Thank you.
January 28, 2020 at 1:18 am #114970tass1989ParticipantI think my trouble might be there was the original license connected to the theme, and that rather than renewing, I purchased a new license in September of 2019. Which worked fine until the December 24 update to 3.1.2. So today I renewed the original license hoping that would fix the issue. Sadly it did not. So now I have two licenses, two active keys, and neither one works. Also, I noticed that the installed theme is not up to date, but since the license cannot be activated, there is no update option.
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