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This topic contains 22 replies, has 4 voices, and was last updated by  wensolutions 2 months, 2 weeks ago.

Viewing 8 posts - 16 through 23 (of 23 total)
  • Author
    Posts
  • #100736

    Michelle Johnson
    Participant

    If you guys figure this out please let me know. In the meantime I’ve switched back to the free version. I don’t suppose you will refund my $50.

    #100737

    Michelle Johnson
    Participant

    Oh, I see I can’t do that without messing things up. OK, I’m going back to Pro mode.

    #100741

    wensolutions
    Keymaster

    Hello

    Can you please provide us with your site URL as it seems to be missing in the above query so that we can inspect your issue further ?

    Hope to hear from you soon.

    Best Regards!

    #100746

    Michelle Johnson
    Participant

    I provided it in the first message: http://www.nehsjc.org/Catalyst/

    #100749

    Michelle Johnson
    Participant

    The issue is clearly on your side. Multiple people have posted about this issue above.
    Please look into it.
    Had I known this would be a problem I would not have upgraded.

    #100758

    wensolutions
    Keymaster

    Hello @mijohn

    First of all, we would like to apologize for the trouble.

    We have inspected the issue thoroughly in our side and were able to replicate the exact issue in our side. We have already informed our theme authors and the developers are working to solve the issue.

    We will be releasing the update of the theme with the proper fix very soon. Once the update is out, kindly update your theme and the issue should resolve in your side.

    Hoping for your kind co-operation.

    Best Regards!

    #100817

    Michelle Johnson
    Participant

    Do you have any idea how long that will take? I’m scheduled to launch this site tomorrow.

    #100895

    wensolutions
    Keymaster

    Hello @mijohn,

    Our developer is still working on it and hopefully, we will release the update soon.

    We will let you know as soon as the update is out.

    Thank you for your kind co-operation.

    Regards!!

Viewing 8 posts - 16 through 23 (of 23 total)

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