Tagged: menu mobile
February 2, 2021 at 3:07 am #143818
For some time now, clicking on the menu button on my site, from mobile, the menu no longer opens.
On desktop run correctly and if I look in the settings of the site, it seems all ok but on mobile nothing.
I asked to wordpress support, but they tell me to ask to you.
Is a bug of the theme?
Could you help me solve the problem?
Otherwise I’ll have to change the theme of my blog.
ElisabettaFebruary 2, 2021 at 5:18 am #143834
Can you please share your site URL? On our side, it’s ok with both desktop and mobile
PsinkFebruary 2, 2021 at 5:43 am #143835February 2, 2021 at 6:44 am #143842
Thanks for the URL, I don’t know how but I find some of the files are missing in the theme – I didn’t find the custom.js file
Did you edit the theme code? If yes could you please share wp-admin login details through https://themepalace.com/contact-us/
Or Can you please reinstall the fresh one?
PsinkFebruary 2, 2021 at 7:19 am #143845
No, I didn’t edit the theme code because I don’t know how to do it.
Could you tell me how to reinstall the fresh one?
ElisabettaFebruary 2, 2021 at 11:32 pm #143907
First, you need to delete the currently installed Mega Blog theme. Then download the fresh one from https://wordpress.org/themes/mega-blog/ and upload the theme
Please follow the screen record
PsinkFebruary 5, 2021 at 6:02 am #144067
Thank you Psink.
I’ve done all you show in the screen record but the menu still doesn’t work 🙁
I don’t know why.February 5, 2021 at 7:46 am #144078
We will check the issue and inform you when its get fixed
PsinkFebruary 18, 2021 at 8:54 am #144800
Dear Psink, have you some news about the problem?
Can it be solved or I need to change theme?
ElisabettaFebruary 18, 2021 at 9:42 am #144801
I think there is an issue with your site. I guess that is one plugin causing this issue. I see there are no js and css files loaded properly on your site.
Can you please deactivate all the plugins except for the recommended ones and verify still mobile menu button is not working? There is no such issue in the theme, as you can see in the demo Mega blog it is working all fine.
PsinkFebruary 19, 2021 at 4:37 am #144861
I’ve done all the things you suggest me and now the site run correctly!
It was a plugin that now is deactivate.
Many many many thanks!!!!
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