Home Forums Free Themes WEN Associate Mobile menu not visible

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This topic contains 11 replies, has 3 voices, and was last updated by  wensolutions 10 months ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #32612

    dianedopson
    Participant

    Our menu is not visible on mobile devices. I’ve tried deactivating all plugins, clearing cache, etc. The “Additional CSS” section of the theme customizer is empty. Is there anything else that I should try or is this a known theme issue?

    #32673

    wensolutions
    Keymaster

    Hello @dianedopson,

    While we have tested the theme latest version through responsive devices, the menu seems to be working fine on our side.

    Please provide us your Website URL so that we could inspect your website for the issue and provide you with a precise fix.

    Best Regards !!

    #32832

    dianedopson
    Participant

    Website URL: http://dianedopson.com

    Thanks!

    #32847

    wensolutions
    Keymaster

    Hello @dianedopson,

    While we have inspected your website, it is seen that the site is having trouble loading the script / styles required for the mobile menu trigger correctly.

    The issue might have been caused by the caching plugin that you are using in the site currently.

    To debug the issue further, please check by deactivating the caching plugin used in the site and check to see if this resolves the issue.

    If the issue is not resolved, please post back to us so that we can approach further for a precise fix.

    Hope this Helps,

    Best Regards !!

    #32862

    dianedopson
    Participant

    I have deactivated the caching plugin, and cleared my cache and cookies, and it still is not visible. I will leave the plugin disabled for now.

    Do you have any other ideas about what might be keeping it from loading?

    #32864

    wensolutions
    Keymaster

    Hello @dianedopson,

    While we still suspect that the issue might have been caused by the js conflict with some plugin in your site, as the theme itself does not have the issue upon testing with the latest version, We can suggest you with some CSS code to fix the issue in your site.

    Please paste in the following custom CSS in your Admin Dashboard > Appearance > Customize > Additional CSS :

    @media only screen and (max-width: 767px){
    #mobile-trigger {
        display: block!important;
    }
    }

    This should override the js CSS conflict displaying the menu.

    Hope this Helps,

    Best Regards !!

    #32929

    dianedopson
    Participant

    That fixed it, thank you!!

    #32949

    wensolutions
    Keymaster

    Hello @dianedopson,

    Nice to know that the problem has been solved. If there are any further query, then, please feel free to post them.

    We will really appreciate if you could help us too by rating our theme in WordPress repo here:-
    https://wordpress.org/support/theme/wen-associate/reviews/

    Thanks.

    #80011

    Andreia Virmond
    Participant

    Hi guys, I am having the same problem with the menu not visible on mobiel or tablet. I tried adding the CSS code above but nothing changed. My url is swa.org.au
    Are you able to help?
    Many thanks

    #80093

    wensolutions
    Keymaster

    Hello @sixthwavealliance,

    When we inspected your site URL we found that the menu in the responsive view is working absolutely fine as you can in the below given screenshot:

    http://prntscr.com/kwawlg

    Hope everything is working fine now.

    Thank you.

    Regards!!

    #80109

    Andreia Virmond
    Participant

    Hi, thanks for your reply.
    The reason it is working is because I installed the Wp Mobile Menu plugin given that I could not get the responsive design.
    Are you able to inspect again and please let me know what is causing the theme not to respond?
    Thank you

    #80215

    wensolutions
    Keymaster

    Hello @sixthwavealliance,

    When testing the site again, it is working fine.

    If you have any issues further then please let us know.

    Thank you.

    Regards!!

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